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General QuestionsPrepopulated messages on Ticket updates
Hello looking for a way when closing a ticket. To have a pre populated message that the tech can add their note to ?
1 Answer
Keyon Farrier
Last activity on 2/14/2024 1:17:44 PM by Mark Sayers
API Endpoint to Merge Users
Is there an API endpoint that would allow us to merge a non-user type record with a user-type record?
Thanks,
Naseem
Thanks,
Naseem
1 Answer
Naseem Benjelloun
Last activity on 2/14/2024 1:12:44 PM by Mark Sayers
Tickets API Responsible Fields
ResponsibleUid
ResponsibleFullName
ResponsibleEmail
These are the parameters used by TDX API during ticket creation to set Responsible person.
https://help.uillinois.edu/SBTDWebApi/Home/type/TeamDynamix.Api.Tickets.Ticket
Is there...
ResponsibleFullName
ResponsibleEmail
These are the parameters used by TDX API during ticket creation to set Responsible person.
https://help.uillinois.edu/SBTDWebApi/Home/type/TeamDynamix.Api.Tickets.Ticket
Is there...
2 Answers
Tamara Buch
Last activity on 2/14/2024 9:01:56 AM by Mark Sayers
Change to a location in Production
If I make a change to a location in Production how long until it's reflected in Sandbox?
1 Answer
Matthew Thompson
Last activity on 2/13/2024 3:25:59 PM by Mark Sayers
iPaas Email Send Notification Attachments
Has anyone had success using the attachments section of the iPaaS Send Notification connector? I am using it and while it is sending an email, I cannot manage to get an attachment to come through. Is there documentation for this connector type?
1 Answer
Loren Leonard
Last activity on 2/14/2024 10:04:26 AM by Michael Ligouri
How do I log into this training page?
Hello,
I'd like to log into this page: https://learn.teamdynamix.com/TDClient/129/ITPortal/Home/
None of these seem to do the trick:
TD Community login TD Status Page login TeamDynamix Application login Can you please...
I'd like to log into this page: https://learn.teamdynamix.com/TDClient/129/ITPortal/Home/
None of these seem to do the trick:
TD Community login TD Status Page login TeamDynamix Application login Can you please...
1 Answer
Sarah Glatz
Last activity on 2/13/2024 11:16:36 AM by Brittany Renn
Disable notifications to Requestor
We are testing a form and flows in iPaaS that create a ticket on a user's behalf. During testing, is there any way to stop the users from receiving notifications for these test tickets?
1 Answer
Jim Lucas
Last activity on 2/13/2024 2:00:11 PM by Mark Sayers
Timing of Productions updates to the sandbox.
I was my understanding that the Production updates to the database are reflected to the Sandbox in 24 hours. Can you please give me the exact timing or is it adjustable?
1 Answer
Matthew Thompson
Last activity on 2/13/2024 12:56:25 PM by Mark Sayers
Value for 'Assigned To' in Current Workflow Step view
Hello,
Within the Current Workflow Step view, the 'Assigned To' will show 'Requestor's Manager', etc., or if it's a custom attribute, something like 'Custom Attribute - Name of employee'.
Is there a way for the 'Assigned To' text to inste...
Within the Current Workflow Step view, the 'Assigned To' will show 'Requestor's Manager', etc., or if it's a custom attribute, something like 'Custom Attribute - Name of employee'.
Is there a way for the 'Assigned To' text to inste...
1 Answer
Tanner Grubbs
Last activity on 2/13/2024 9:53:39 AM by Brittany Renn
Workspace Rule based on Workflow Step
Is it possible to only add a ticket to a workspace after a certain step is done in the workflow that is associated with that ticket? For example, once the approvals are completed within the ticket I would like the ticket to be added to the worksp...
1 Answer
Nick Christiansen
Last activity on 2/13/2024 9:57:22 AM by Brittany Renn
Report on access to iPaaS
One of our admins inadvertently checked the box next to iPaaS on the list of apps on the user profile, while these profiles were being updated although these users were not supposed to be given access to iPaaS. This happened over a period of few ...
1 Answer
Bodek Frak
Last activity on 2/9/2024 4:33:02 PM by Mark Sayers
Can knowledge articles be exported?
We're in a hosted TD environment, and I was wondering whether knowledge articles can be exported en masse using iPaaS or web calls?
Thank you,
Thank you,
1 Answer
Kay Masters
Last activity on 2/9/2024 3:56:13 PM by Mark Sayers
Email Auth Account errors
Has anyone experienced continually getting 'Unable to authenticate to IMAP server [outlook.office365.com]' errors in the email reply monitor. But when you regenerate the token and re-authenticate to the Email Replies mailbox, the error clears and...
1 Answer
Chuck Renninger
Last activity on 2/9/2024 3:38:46 PM by Mark Sayers
iPaaS Connector - API action requires SSL Cert
Hi,
I have a Custom Connector with Custom API Actions, however the endpoint server requires an SSL certificate. Is there any way in iPaaS to apply a certificate, flow, configuration, on the proxy etc?
Thanks,
I have a Custom Connector with Custom API Actions, however the endpoint server requires an SSL certificate. Is there any way in iPaaS to apply a certificate, flow, configuration, on the proxy etc?
Thanks,
2 Answers
Alex Haberer
Last activity on 2/9/2024 4:55:02 PM by Mark Medaugh
Return value from iPaaS workflow step
Reviewing the documentation , it's not clear to me how this works. Is it just the name that is accessible to the workflow step?
i.e. due to the above, I would need a result called "Result" in my workflow step, and that's just a branch ...
i.e. due to the above, I would need a result called "Result" in my workflow step, and that's just a branch ...
2 Answers
David Tod
Last activity on 2/9/2024 10:30:03 AM by Mark Medaugh
Tickets API
I don't understand this option,
It implies that you can create a ticket with no Requestor GUID but the api says it is required. If it is required, there is no situation where this works is there? Is there a way to populate the email a...
It implies that you can create a ticket with no Requestor GUID but the api says it is required. If it is required, there is no situation where this works is there? Is there a way to populate the email a...
1 Answer
JAMES HOUSEHOLDER
Last activity on 2/8/2024 4:46:37 PM by Mark Sayers
Workflow Approval Step
Hi,
What would you think about using the Approval step to escalate the first step in a workflow to make the ticket "in progress"? Then people would have to manually close the ticket. But they need to do that for most tickets anyway. It see...
What would you think about using the Approval step to escalate the first step in a workflow to make the ticket "in progress"? Then people would have to manually close the ticket. But they need to do that for most tickets anyway. It see...
1 Answer
Sheila McBride
Last activity on 2/8/2024 1:53:28 PM by Mark Sayers
Passing Headers
Is there a specific format to use when passing username and password in the header of a connector in basic64 format?
1 Answer
Matt Hoadley-Jager
Last activity on 2/14/2024 10:07:30 AM by Michael Ligouri
Tickets Go Through Workflows Across Different Ticketing Applications
Hi,
As we gear up to go enterprise, I want to make sure that tickets can go through workflows across ticketing applications. Our primary use case for that would be on-boarding. We are going with iPaaS soon, and I imagine that would help, bu...
As we gear up to go enterprise, I want to make sure that tickets can go through workflows across ticketing applications. Our primary use case for that would be on-boarding. We are going with iPaaS soon, and I imagine that would help, bu...
1 Answer
Sheila McBride
Last activity on 2/8/2024 1:14:15 PM by Mark Sayers
iPaaS Connector: Allowed Authentication Methods vs Authentication Method?
What's the difference between these?
1 Answer
David Tod
Last activity on 2/7/2024 3:28:01 PM by Mark Sayers
Export to excel - All links
When exporting anything form tdx to excel, they are all links, is there a way to not have them as links besides selecting within excel and removing the links?
1 Answer
James Richard
Last activity on 2/6/2024 2:55:22 PM by Mark Sayers
Importing Asset and the limit of people on the Owner field
Issues with the drop down on the owner field for importing assets
There is a limit of 32000 that Excel allows you to pull for an import. So I am trying to do some asset imports and when doing so the Owner table stops at the letter M. Molly Bu...
There is a limit of 32000 that Excel allows you to pull for an import. So I am trying to do some asset imports and when doing so the Owner table stops at the letter M. Molly Bu...
1 Answer
Tabitha Logemann
Last activity on 2/6/2024 12:34:52 PM by Mark Sayers
custom feed for assets/ci's
I see that there are generic options for the desktop in assets/ci's, in the asset feed, is there a way to only show certain things, for instance
we renamed our to inventory
we do a sync from our allsight (sassafras) management system
...
we renamed our to inventory
we do a sync from our allsight (sassafras) management system
...
1 Answer
James Richard
Last activity on 2/6/2024 10:42:49 AM by Brittany Renn
Organizational Risk Risks Percent of Value
Are there refresh timings set either in the sandbox as a whole, or specific to the Organizational Risk section of Portfolio Planning? I am testing the use of the
1 Answer
Rebecca Murphy
Last activity on 2/6/2024 10:30:51 AM by Mark Sayers