Disable notifications to Requestor

We are testing a form and flows in iPaaS that create a ticket on a user's behalf.  During testing, is there any way to stop the users from receiving notifications for these test tickets?

Tags automatic-notification
Asked by Jim Lucas on Tue 2/13/24 11:03 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 2/13/24 2:00 PM

Hello Jim,

Since you're creating tickets via API essentially, it would make a difference what your ticket creation URL is including as far as the parameters for NotifyRequestor or NotifyResponsible.

Have you already set those parameter values to False?

Mark Sayers
Sr Support Consultant, CS

No feedback
We did and that did seem to work. - Jim Lucas Wed 2/14/24 12:28 PM