Latest Question Activity

Error when updating a user using the api

Hello Anita,

The error you are receiving is about the User Type, and I see that the User Type is not represented in your POST. We do not allow partial objects on anything but the ticket PATCH operation. Therefore this endpoint expects a full pers...

Asked by Kris Kennedy Last activity on Tue 11/19/19 4:10 PM by Kris Kennedy
Error when updating a user using the api

Hello,

I am trying to update an existing user using the api - https://smith.teamdynamix.com/SBTDWebApi/api/people/<UID>.

However, i encounter an error "{"ID":-1,"Message":"Could not edit user: You cannot change a user's type via the API"}". I am...

Asked by R A Last activity on Tue 11/19/19 4:10 PM by Kris Kennedy
Ticket Workflow Questions - Conditional Steps, Notification Steps, Automation Rules

Hello Andy,

1. Condition steps will by default only check their condition one time. You can, however, build a kind of loop into your workflow to have it essentially retry that condition step until it is met. So after your condition step you'd hav...

Asked by Mark Sayers Last activity on Tue 11/19/19 1:32 PM by Mark Sayers
Ticket Workflow Questions - Conditional Steps, Notification Steps, Automation Rules

Our organization is in the process of migrating to TeamDynamix and I would like to leverage the Ticketing App’s Forms and Workflows to replace a custom SharePoint List/Workflow process I’ve developed.  Let me set the stage.

 

I manage a team of ...

Asked by Andy Spaccio Last activity on Tue 11/19/19 1:32 PM by Mark Sayers
From Child to Parent

Ok, I see that in the Detail now.  Thanks Mark.

Asked by Steve Blackburn Last activity on Mon 11/18/19 4:19 PM by Steve Blackburn