Questions

Patch Asset API Endpoint

I have found some videos and KB articles that hint at mass updating of assets using API instead of the updater tool in the Assets/CI app.

Is there an article I haven't found yet that deals with this?

1 Answer

Justin Goode Last activity on 12/26/2024 9:03:59 AM by Mark Sayers

Repeated Email Monitor Errors

Hi,

We use email monitor (help@utulsa.edu ID:1508) for ticket creation. I have noticed a large number of errors recently that are ticket replies being sent to 1508. Many of these are from technicians actually responding or commenting on the...

1 Answer

Geneva Cleland Last activity on 12/20/2024 12:00:32 PM by Brittany Renn

Time & Expense Adjust Columns

Is there a way to adjust column widths when viewing a time report? Currently, the first column is long and is often populated with short text. Meanwhile, the second column is very narrow and is often if not always populated with long text. This m...

1 Answer

James Lockhart Last activity on 12/19/2024 3:39:06 PM by James Lockhart

Group not appearing

I have created four new groups for the purpose of creating four automation rules to assign tickets to those groups.
Three of the groups, I had no problem, but the four group Report Issue - HRIS HR Group ID 22166 is not available to be chos...

2 Answers

Mathew Chandler Last activity on 12/19/2024 4:02:31 PM by Brittany Renn

Reports on Asset by status change

In the assets application, is there a way to run a report based on a status change? like in use to in stock?

1 Answer

James Richard Last activity on 12/19/2024 11:15:10 AM by Mark Sayers

Splitting NewLine Separated String

Please see below. I use a utility flow to create a list from a string of newline-separated values (extracted from a checklist box on a form). When I provide the literal string, the flow works correctly, but the steps do not work as expected whe...

1 Answer

Tevis Boulware Last activity on 12/19/2024 9:48:05 AM by Carrie Willis

Automate changing a classification in a workflow

I need to automate changing a ticket classification from a Service Request to a Incident in a workflow.
I have read other questions on this which state that this can be done in a workflow, but there is not a single answer that actually shows ...

1 Answer

Mathew Chandler Last activity on 12/18/2024 2:44:06 PM by Mark Sayers

Customer reply to a closed email - form default values missing

We have recently had a customer reply to an old email for which a ticket status was Closed.
The system did as expected, created a new ticket with the Service, Service offering and form associated. However, although it does grab the form, it ...

1 Answer

Kelly Clayton Last activity on 12/18/2024 11:52:46 AM by Mark Sayers

Expense Type Rate

Hi,
I am creating some new expense types, and I see that there is a column for rate. But in the expense type record, there doesn't appear to be a way to assign a rate. Am I missing something?

1 Answer

Sheila McBride Last activity on 12/18/2024 10:17:16 AM by Mark Sayers

Strategy to allow ticket creation when SSO is down

Hi
We're looking for ideas for how to allow users to submit tickets when our authentication provider is down. Trying to have a solution that won't get abused when there is no emergency.
Thanks

1 Answer

Chuck Renninger Last activity on 12/17/2024 9:56:58 AM by Mark Sayers

Workspace Detailed Training?

Hello, Workspaces haven't been that popular here at TeamDynamix, and I only set up one a few years back. However, an enterprise customer would like to start using Workspaces. I have been able to set up a simple workspace with rules, but I would...

1 Answer

Tevis Boulware Last activity on 12/17/2024 9:36:28 AM by Mark Sayers

Assigned vs Scheduled Hours

Hi team,
What is the difference between assigned and scheduled hours in projects?
Are scheduled hours only entered at the project level, while assigned hours apply at the issue/task/risk level? Also, do assigned hours reduce the user's av...

1 Answer

Constantin de Boisseson Last activity on 12/16/2024 5:13:53 PM by Mark Sayers

Project Plan Edit modal - closing

If I have a task opened in the Edit Task window in a waterfall plan and click outside of the window, everything disappears. I've also had this happen when I don't click outside of the window although, I can't seem to find a pattern to identify ...

1 Answer

Jason Jay Last activity on 12/16/2024 2:15:06 PM by Mark Sayers

Creating Desktop Templates

Is there a way to create a desktop template, that can be shared with other team members, from a personal desktop a user (who doesn't have admin access) created? I could look at it a create it from scratch based on what they have, but wondered if ...

2 Answers

Rachel Renckly Last activity on 12/16/2024 1:10:40 PM by Rachel Renckly

What is the lowest level license type that permits a member of a user group to conduct a workflow approval?

1 Answer

Craig Topple Last activity on 12/16/2024 12:46:49 PM by Mark Sayers

iPaaS Lansweeper Custom GraphQL help

Hi Everyone,
I have been asked to pull some Lansweeper Asset details into TDx using iPaaS. I have been able to configure the Lansweeper prebuilt connector and I have created a flow that authenticates using the Oauth2 protocol, pulls back the ...

5 Answers

William Hancock Last activity on 12/16/2024 7:02:16 PM by William Hancock

Format uids for API body

I have run into this in a couple of places, but the one I am working on now is this:
https://domain.teamdynamix.com/TDWebApi/api/people/bulk/changeactivestatus?isActive= false
The documentation says "Request Body (Validated as "uids")". ...

1 Answer

John Shearer Last activity on 12/16/2024 12:30:16 PM by Mark Sayers

Actual Hours Report

Can the actual Hours Report be changed to a graph or chart view?

1 Answer

Abby Fitcher Last activity on 12/13/2024 2:41:41 PM by Brittany Renn

Setting a Ticket's Parent Using Patch

Hello, TDX Community and Happy Friday:
I am trying to create a PATCH method to set the parent of newly created tickets in a workflow. I am running the code below and it returns 200 OK, but does not seem to apply the new parent to the ticket. ...

2 Answers

Anderson Hanchett Last activity on 12/14/2024 6:03:20 PM by Paul Lupeituu

IPAAS: Time Between Days (Remove Time)

Hi I have an issue where i have date 1 (Thu 11/21/24 1:35 PM) and date 2 (Wed 12/11/24 4:38 PM )

We are only looking to get the time difference in "Days" excluding the time as the following screen shot brings in the time as well.

I tri...

1 Answer

Gurjot Singh Last activity on 12/13/2024 8:27:25 AM by David Tod

Re-use Same Attribute on Form

Hello,
I am building a ticket request form that would need to re-use some of the same attributes more than once on the same form. One attribute is a dropdown with a list of account codes and the other is a textbox to collect a dollar amount. ...

2 Answers

Gabriel Moreno Last activity on 12/12/2024 4:16:07 PM by Mark Sayers

Sandbox Admin Access

I have a user that I've tried to setup for access to Sandbox for Client Portal and Admin. She keeps getting an error (permission denied). I've added her in sandbox admin as an enterprise user with all apps and an admin but still getting the error...

1 Answer

Christina Bagrosky Last activity on 12/12/2024 4:07:40 PM by Mark Sayers

Web api

I am trying to connect to web API. However, I am not able to connect.
I have created a web service auth account and used the post method to use the jwt token. However, I cannot connect by providing the username and password.

Please advi...

1 Answer

Vijay Mali Last activity on 12/12/2024 3:05:55 PM by Brittany Renn

Service Forms - Making a Current "Admin" Form into a Shared Form

We have a Service in our catalog that use a form created in the Admin site in our initial implementation. We have since assigned a new Manager/Owner of this Service who does is not a TeamDynamix Admin. When the Service owner attempts to update th...

1 Answer

Kristi Oetting Last activity on 12/12/2024 2:11:17 PM by Mark Sayers

Message when approving an article revision

Hi there,
Every time I approve an article draft, the following pop-up message appears:
This article has been updated since the draft was created. Are you sure you want to make the draft the current revision?
I have tested this multi...

3 Answers

Lisa Thomson Last activity on 12/12/2024 4:56:42 PM by Lisa Thomson

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