Questions

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I would like to stop Auto-Notifications from reopening a ticket such as an out of office

I would like to stop Auto-Notifications from reopening a ticket such as an out of office. Is there a way to filter incoming messages to stop certain responses from automatically re-opening a ticket.
1 Answer
Jeff Schilling Last activity on 2/27/2024 9:28:25 AM by Mark Sayers

Disable notifications to Requestor

We are testing a form and flows in iPaaS that create a ticket on a user's behalf. During testing, is there any way to stop the users from receiving notifications for these test tickets?
1 Answer
Jim Lucas Last activity on 2/13/2024 2:00:11 PM by Mark Sayers

Automatically Notifying a Requestor that a Ticket is On Hold (Awaiting their input)

When we put a ticket on hold awaiting customer/requestor input, can the requestor be notified automatically at certain intervals that the ticket is on hold awaiting their input/response? We are considering creating a new "hold" status of "Waitin...
1 Answer
Greg Dec Last activity on 8/16/2023 8:32:05 AM by David Tod

Workflow Notifications

I created a public form with a work flow to send the requester a notice. When someone that is not logged in to TD creates a ticket, the the notice is being sent to the backup recipient. How can I get the notice to send to the person submitting th...
1 Answer
Alex Oquendo Last activity on 6/1/2023 2:11:44 PM by Mark Sayers

Email notification Image Removal

When receiving an email from the TDX system it comes with an image at the bottom that we would like to remove. I can't find this in the notification template. Is there a setting I need to turn off?
1 Answer
Harrison Fleisher Last activity on 1/20/2023 2:39:45 PM by Mark Sayers

Pausing Alert / Notifications During Vacation

Hi there,
Trying to see if there is a way for a TDNext user to pause the ticket notification emails sent to them while they are on vacation? So far no luck. What is the recommended process for doing this? Is it controllable by the user or is ...
1 Answer
Damon Stennett Last activity on 10/5/2022 4:32:07 PM by Mark Sayers

Automatically Notify Technicians if Ticket is Canceled

Hello:

I would like to ask if there is a way to add a particular technician to notifications if tickets are canceled with particular custom attributes selected? Would it be necessary to implement a workflow with notification steps?

Usin...
1 Answer
Anderson Hanchett Last activity on 6/21/2022 1:13:46 PM by Mark Sayers

Facilities Building Services Automated Ticket Notifications

As a Facilities Associate I want to receive an automated text message when an after hours Ticket is created.
As a Facilities Associate I want to receive an automated email when an after hours Ticket is created.
1 Answer
Joe Ostuni Last activity on 12/22/2021 4:54:56 PM by Mark Sayers

Displaying lists in emails from the Notification Step

I have a checkbox list that is part of a form. The form is put through a workflow that pulls out select items to put into an email. The data is put into the email without any issues, but it is in an incorrect format from what I am wanting. I'm th...
1 Answer
Triston Martin Last activity on 10/21/2021 10:39:19 AM by Mark Sayers

Custom Workflow - Notify Requestor and Reassign

Pardon my ignorance as I have recently inherited our TD management and am trying to see what is possible with this platform.
I'm hoping to create a workflow or something like it where it would perform two steps once completed:
1. Notify t...
1 Answer
Kendall Johnson Last activity on 9/25/2020 9:59:20 AM by Mark Sayers

Workflow Email Not Sending

We have a worflow that we are working on for our Loaner Laptops. In the workflow we have two notificiation emails, one to remind them their laptop is due and one for when the laptop becomes overdue. The first notification is sending just fine. Th...
3 Answers
Nik Kuehn Last activity on 2/11/2020 5:41:48 PM by Nik Kuehn

Some repeating task or event to notify via email to do something

Is there a way set something up to where, we can have our certificate info in KB or maybe Asset/CI along with an expiration date, and then have it notify one or multiple people via email about a week prior to the expiration date in the informatio...
1 Answer
Connor Dugandzic Last activity on 2/13/2019 4:39:11 PM by Mark Sayers

Task Reminder Notifications

I am wondering if it is possible to set-up email reminders for tasks with upcoming due dates? For example, if a task is due in 2 days, the assigned user would receive an email reminder.
1 Answer
Cassie Guinan Last activity on 10/19/2018 1:44:38 PM by Mark Sayers

Time Entry notifications

If the user record is turned on to track time but the user is not currently a resource, project manager, or stakeholder against a project, will they still receive the Friday notification that their time entry is due and the Monday notification th...
1 Answer
Pam Fluttert Last activity on 5/3/2018 11:02:11 AM by Mark Sayers

Resource auto-notification for project plan task assignment

Is there any easy way to auto-notify people when they are assigned to a task in the plan?
1 Answer
Mark Sayers Last activity on 5/1/2018 4:12:50 PM by Mark Sayers