Can knowledge articles be exported?

We're in a hosted TD environment, and I was wondering whether knowledge articles can be exported en masse using iPaaS or web calls? 


Thank you,

Tags knowledgebase
Asked by Kay Masters on Fri 2/9/24 3:46 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Fri 2/9/24 3:56 PM

Hi Kay,

I don't believe we have a bulk endpoint for allowing you to get your KB articles, but you can make GET calls to get the contents of them 1 by 1 and iterate through each KB article's ID.

Does that help some with this inquiry?

Mark Sayers
Sr Support Consultant, CS

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Thanks for your quick reply! As a follow-up question, can I use the GET calls to get a list of article id's, and then iterate through each one to retrieve it? - Kay Masters Fri 2/9/24 4:14 PM
Maybe, I believe that is what this endpoint could do for you potentially: POST https://yourTDXdomainhere/TDWebApi/api/{appId}/knowledgebase/search

You would have to specify a ReturnCount value that is equal to or greater than the total number of KBs in your system to ensure they are all returned.
- Mark Sayers Fri 2/9/24 4:21 PM