Questions

I know the knowledge base articles can be added when updating a ticket. However, can knowledge base articles be added to the ticket for the customer or technician to use to help resolve the issue.?

Hello,
Where can I find a list of DB table(s) that hold the information for Knowledge Base articles?

Hello,
How useful are the short descriptions for Knowledge Base Articles (and in fact, Services) in terms of the search functionality? Or do the short descriptions have no impact on search results and is mostly used for information for the en...

Hi,
Does there currently exist a way to link either KB Articles or KB categories to a ticket type? So that when a ticket of a certain is created there is immediately related articles shown along the side panel under the user information or a ...

We're in a hosted TD environment, and I was wondering whether knowledge articles can be exported en masse using iPaaS or web calls?

Thank you,

Is there a way to add styles to a KB article? The <style> tag is explicitly forbidden in the global html allowlists configuration, but it would be extremely redundant to add the same style to every element in a list. And the portal styles p...

Hopefully a quick question!
We have a number of approvers/publishers setup in a role. Is there a way for that role to be able to approve/publish just the articles their GROUP owns? I saw some security around edit, but was curious our option...

I recently received a request for end user instructions for our TDX OneDrive Integration and was surprised I couldn't find a resource in this Knowledge Base. I do see the KB for configuring the integration, but not for end users. Is this someth...

Has anyone integrated articles into TDX where only people behind the curtain can see them? We have a couple - things that customers can't do for themselves due to such things as needing local admin rights. Now we are thinking about broadening thi...