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IPaaS to Zoom Integration

Hello:
I am in the process of integrating our Zoom environment to IPaaS with the goal of setting up flows for account management. I followed these instruction as published by TDX:
https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/Art...
1 Answer
Greg Dec Last activity on 11/20/2024 9:56:34 AM by Mark Sayers

Referencing FormDynamicElements

Hello,
I'm using FormDynamicElements to add fields to a form, but I'm unable to find how to reference those fields for the form's submission flow. Surely, if there's a way to add fields to a form there's a way to collect the data back from th...
1 Answer
Amanda X Last activity on 11/4/2024 10:14:15 AM by Mark Sayers

iPaaS TDX Report Connector - Use returned JSON data into a table in an email notification

We are trying to automate sending of reports in real time under specific conditions. I found the iPaaS TDX Reports connector, and have gotten it to return the optional data, but the response is in JSON and I need the report that is emailed to dis...
1 Answer
Michael Belsky Last activity on 11/5/2024 8:49:30 AM by Michael Ligouri

Read a csv file into a table in iPaaS

Has anyone successfully read the data from csv file and load the data into a table to loop through and process the data? I have a need to open a csv file, and updated a SQL field based on the csv file data. I believe I would need to first read ...
1 Answer
Chuck Ray Last activity on 10/30/2024 9:48:37 AM by Michael Ligouri

FormDynamicElements Choices

Hello,
I'm trying to pull Custom Attributes from a ticketing app in order to pass them into a Dynamic Form using the FormDynamicElements data component; I've got the fields mapped properly and the ones that are supposed to be dropdowns are, b...
2 Answers
Amanda X Last activity on 10/24/2024 1:58:02 PM by Amanda X

Send multiple files in SFTP connector

Hello,
I am new to iPaaS and working on a fairly simple SFTP flow. I am connecting to a Windows directory to get a file and then connecting to Moodle through SFTP to create the file on the remote server. This is working as expected for a si...
1 Answer
Chuck Ray Last activity on 10/25/2024 10:49:43 AM by Michael Ligouri

Ipaas - Do Generic Access Tokens Automatically Renew?

We are using a Generic Access Token in a connector, and it works for a while. However, after some time, the connector starts responding with authentication errors. I assumed that the token would automatically renew once it expired. Do tokens gene...
1 Answer
Josue Melgar Last activity on 10/16/2024 12:17:43 PM by Michael Ligouri

Is it possible to add entries to a blackout window in iPaaS?

We're wanting to create a form for people to be able to add entries to their own specific blackout windows. I'm seeing in iPaaS where I can create and modify a blackout window, but not a way to add entries to these blackout windows.
1 Answer
Andrew Dzierla Last activity on 10/14/2024 11:39:36 AM by Mark Sayers

Ticket: Previous Responsibility

iPaaS
I am working on a flow to reassign the ticket to whomever the previous responsibility party was, based on some other criteria. Based on the structure of a ticket, I do not see a way of finding this out. Is there a method to find out who...
1 Answer
James Lockhart Last activity on 10/1/2024 12:44:06 PM by Mark Sayers

How can I prevent my IPaaS flow from continuously looping?

Hello,
I'm currently working on an IPaaS flow that notifies a user external from our organization of a ticket when it has been updated. The issue I am facing is that once the ticket has been updated, the email is sent to the external user and...
1 Answer
Elliot Beckman Last activity on 9/20/2024 4:52:45 PM by Mark Sayers

Adding values from selection in a multiselect listbox

I might be missing something obvious, but on an iPaaS form is there a way to take the values from selections in a multiselect listbox and add them up without a flow? I've got a multiselect listbox with accessories to be ordered with the value for...
1 Answer
Andrew Dzierla Last activity on 9/9/2024 5:07:01 PM by Mark Sayers

Recover Deleted Template

Is it possible to recover a deleted template in iPaaS?
1 Answer
Abelardo Huereque Last activity on 8/13/2024 4:29:16 PM by Mark Sayers

Returning custom attribute combobox values from iPaaS flow to dynamic form

I have a couple of custom attributes to that we've created that I need to be able to populate the values selected back into a combobox in a dynamic form. For example the custom attribute lets you select any combination of (text||value) [Home||1, ...
1 Answer
Andrew Dzierla Last activity on 8/13/2024 10:20:48 AM by Andrew Dzierla

iPaas SQL Query Timeout

I have several long running queries that are timing out pulling data back to my iPaas flows. I have updated the connection timeout in the connection string for MS SQL to 60 seconds and I have reviewed the configuration of the SQL server and veri...
2 Answers
Michael Olson Last activity on 11/8/2024 3:10:17 PM by Alex Haberer

Calling Oracle DB Stored Procedures with Parameters in iPaaS

Hi,
I am trying to call a stored procedure in iPaaS using a connector for Oracle DB. I can successfully execute a procedure without parameters, but I encounter issues when attempting to call a procedure with parameters. Could anyone provide m...
2 Answers
Waheed Barakzai Last activity on 7/16/2024 12:05:37 PM by Jordyn Mancini

iPaaS - date/time expression help

I am currently working on the 'TDX Tickets: Create New Ticket' section of my flow. I want to set the End Date to 2 days after the form is submitted. When I leave a null value it defaults to 4, when I try to put expressions in there, none of them ...
2 Answers
Justin Goode Last activity on 7/8/2024 12:39:35 PM by David Tod

Duplicate iPaaS flows in Workflow Steps

When selecting an iPaaS flow for an iPaaS step in a workflow, some iPaaS flows appear twice. One of them works and the other doesn't and when they're run, they have different PIds according to the ticket feed. I tried looking for what could cause...
1 Answer
Isaac Ramirez Last activity on 7/3/2024 4:07:27 PM by Mark Sayers

iPaaS Form Connector with Microsoft Graph Credentials?

When trying to set up the Send Form we are not able to view or select our Microsoft Graph Credentials under the drop-down. Is this step able to be used with this credential type?
1 Answer
Brandon Simpson Last activity on 7/2/2024 2:47:37 PM by Brandon Simpson

Different Result Forms for Similar iPaaS Expressions

I was testing a flow in iPaaS recently and found that if I set a property value by selecting a row in a data model array using the Find In expression, the result was an integer, however, if I set the same property using the Get In expression with...
2 Answers
Corrine Knox Last activity on 8/5/2024 10:03:51 AM by Mark Sayers

iPaaS Notify by SMTP not sending attachments

We have a notification provider set up to send notifications by SMTP. It allows us to send emails appropriately form iPaaS, but it is not allowing us to send attachments via these emails.
We are using the SMTP connector.

Within the ...
1 Answer
Naseem Benjelloun Last activity on 7/26/2024 12:57:15 PM by Michael Ligouri

Establishing a connection to Tableau and Building Tableau SLA Reports

Hi,
My org is wanting to build out some SLA reports in Tableau using TDX data. I'm trying to identify different ways to get service, ticket, technician and group data to Tableau. An initial search of the TDX support documentation says that ther...
1 Answer
Victoria Nunez Last activity on 6/7/2024 4:48:59 PM by Mark Sayers

Trigger/Calling iPaaS flows from other iPaaS applications

Hi, presently I can call an iPaaS flow inside another flow within the same application using the Call method but is there a way to call or trigger a flow that rests in another iPaaS application?
1 Answer
Eric Poitras Last activity on 6/4/2024 9:38:50 AM by Mark Sayers

How Do I enable a Form Submit Acknowledgement page

I am basically trying to recreate the same page you'd see creating a ticket using the client portal but for ipaas forms, that includes a link to view the ticket you created, and a link to submit another request of the same type.
I created a t...
1 Answer
Peter Dawes Last activity on 6/26/2024 4:03:53 PM by Mark Sayers

Pulling information on Child tickets from an existing Parent through API/IpaaS

I'm trying to build a workflow in IpaaS that involves a step where it checks a parent ticket, then determines the current status of the child tickets attached to it. However, this doesn't seem to be inherently possible. When pulling the ticket JS...
1 Answer
Chance Binder Last activity on 7/22/2024 4:53:58 PM by Mark Sayers

Is there any way to debug script elements in flows

I need to debug a script element in an iPaas flow but have been unable to find any way to get data out of the script (excluding the result). Are there any methods or functions that can be used to present the values of variables in the script (li...
1 Answer
Andrew Moody Last activity on 6/26/2024 3:56:57 PM by Mark Sayers