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Bundle multiple reports in one email
I have supervisory staff who want to know more about the tickets their staff receive and complete. These supervisors will never answer a ticket, so they do not need a "Technician" license. I have created multiple reports for them. I'd like to kno...
1 Answer
Terri Edney
Last activity on 7/25/2023 12:21:15 PM by Mark Sayers
Comment Added email loop
We have a ticket that is sending out "Comment Added" several times a minute and it won't stop. How can we stop this and prevent it going forward?
1 Answer
Kai Krause
Last activity on 5/30/2023 2:01:39 PM by Mark Sayers
TDX 11.7 Release Downtime - Email Monitor
I wanted to ask if emails sent to email monitors during the TDX downtime will be held to generate tickets on the day of the 11.7 upgrade.
Thank you.
Thank you.
1 Answer
Anderson Hanchett
Last activity on 5/1/2023 8:51:28 AM by Brittany Renn
Auto Reply to Requester of Unsuccessful Email Replies
Hi there,
We have an email reply setup and whenever someone emails that address directly to submit a ticket it sends that email into the unsuccessful folder and produces an email regarding the Subject not having a reply token, which is sent t...
We have an email reply setup and whenever someone emails that address directly to submit a ticket it sends that email into the unsuccessful folder and produces an email regarding the Subject not having a reply token, which is sent t...
1 Answer
Damon Stennett
Last activity on 2/13/2023 4:53:02 PM by Mark Sayers
Does the default email sender in TDx use OAuth 2.0 or SMTP?
Hi all,
I've been trying to find information on what the default email sender uses for security protocol and how those emails look upon receipt, but have come up dry. Right now we are using the custom SMTP settings, but our college is moving ...
I've been trying to find information on what the default email sender uses for security protocol and how those emails look upon receipt, but have come up dry. Right now we are using the custom SMTP settings, but our college is moving ...
1 Answer
Damon Stennett
Last activity on 1/20/2023 2:35:08 PM by Damon Stennett
Email notification Image Removal
When receiving an email from the TDX system it comes with an image at the bottom that we would like to remove. I can't find this in the notification template. Is there a setting I need to turn off?
1 Answer
Harrison Fleisher
Last activity on 1/20/2023 2:39:45 PM by Mark Sayers
User / Email
Greetings,
My institution has decided to utilize "_" and "." characters moving forward with email and user account names.
Will this present any issues for TDX? Would the scenario of a "john_smith" and "john.smith" as different users pr...
My institution has decided to utilize "_" and "." characters moving forward with email and user account names.
Will this present any issues for TDX? Would the scenario of a "john_smith" and "john.smith" as different users pr...
1 Answer
Nick Durr
Last activity on 1/11/2023 4:46:17 PM by Mark Sayers
Better handling for auto-reply emails, both in- and out-bound?
This is more of a suggestion than a question. I would be thrilled if TDX had some built-in detection for automatic response emails, and an option to ignore those emails. Currently we have a handful of Inbox Rules that mostly do the job, though oc...
1 Answer
David Pettitt
Last activity on 12/9/2022 12:42:47 PM by Mark Sayers
Hard-Coding Email Address into Web Service Method
I am attempting to use a Web Service Method to send an email to a third-party email address (hard-coded, it will always be the same address). I have started the method using the steps found at https://solutions.teamdynamix.com/TDClient/1965/Port...
2 Answers
Anderson Hanchett
Last activity on 12/7/2022 11:05:04 PM by Anderson Hanchett
Inline HTML reports via Email
Is there a way to get the html version of the email reports as inline instead of an attachment you have to save to view?
1 Answer
Teresa Amos
Last activity on 9/28/2022 3:44:12 PM by Mark Sayers
What is the default email sender in "Use the default email sender" in the Outbound Email Settings
Hi all,
We have an SMTP custom email sender set up in our environment, but the documentation as to why is incomplete. I'm trying to figure out why we would have an SMTP sender versus the "default email sender" and need to know what the "Defau...
We have an SMTP custom email sender set up in our environment, but the documentation as to why is incomplete. I'm trying to figure out why we would have an SMTP sender versus the "default email sender" and need to know what the "Defau...
1 Answer
Damon Stennett
Last activity on 8/18/2022 9:39:27 AM by Mark Sayers
Set the requestor to an email address
Maybe I'm going down the wrong path:
When an email comes in from an outside address (parent, vendor, etc), the 'Requestor' on the new ticket from the email monitor is set to that address. It doesn't create a user (that I can see), but we c...
When an email comes in from an outside address (parent, vendor, etc), the 'Requestor' on the new ticket from the email monitor is set to that address. It doesn't create a user (that I can see), but we c...
1 Answer
John Shearer
Last activity on 7/13/2022 10:05:06 AM by Mark Sayers
Exporting List of Users with Alert/Notification Email
Good afternoon:
Sorry to flood the forum with questions, but I am attempting to export the list of employees in preparation for implementation of asset management.
I am able to filter our list of users by employees only, but I wanted to a...
Sorry to flood the forum with questions, but I am attempting to export the list of employees in preparation for implementation of asset management.
I am able to filter our list of users by employees only, but I wanted to a...
1 Answer
Anderson Hanchett
Last activity on 6/29/2022 9:48:01 AM by Mark Sayers
Email Monitor Rules
Is there a lag time between creating a new email monitor rule and it being applied to the email review?
2 Answers
Nicole Lucas
Last activity on 5/11/2022 3:52:20 PM by Nicole Lucas
Direct emails
Looking for some guidance.
We have an email address of servicedesk that is used for our email service. If a new ticket is entered the confirmation comes from that address and it looks like we also use it for replies which is probably proble...
We have an email address of servicedesk that is used for our email service. If a new ticket is entered the confirmation comes from that address and it looks like we also use it for replies which is probably proble...
1 Answer
Kevin Beattie
Last activity on 9/24/2021 4:17:07 PM by Mark Sayers
Ticket Import and Requestor / Responsible User email address
The Ticket Import help says, "... Requestor and Responsible User must be entered in the format " Name < Email >"...". Is this the Alert/Notification Email? It seems to be so, but did it change at some point from being...
1 Answer
David Durling
Last activity on 10/22/2020 12:46:57 PM by Mark Sayers
Clients Accessing Reports
I'm trying to give access to specific clients to view a report (or have it delivered to them via email). My options so far that I can see are:
Create a public desktop with this report and distribute the link to the clients. This won't work...
Create a public desktop with this report and distribute the link to the clients. This won't work...
1 Answer
Nik Craik
Last activity on 10/7/2019 10:32:04 AM by Mark Sayers
Emails going to spam
We had some email notifications from TDX start going to SPAM. Apparently we use a system called 'spamassassin' to flag emails that are spam. When this problem was presented to our tech department, they have asked for the header information for th...
1 Answer
Joe Allen
Last activity on 8/26/2019 12:24:12 PM by Mark Sayers
Out going e-mail sending speed/rate?
Our campus uses Office 365. Office 365 imposes a limit on how many messages a user can send per minute. Is there any way to control the rate at which TDX sends out email to make sure it remains compliant, so that messages are not lost?
1 Answer
J.P. Brannan
Last activity on 6/17/2019 1:37:21 PM by Mark Sayers
Using API to send email to to requestor
Is there a way to use the API to send an email to a ticket requester?
1 Answer
Hayden Fogle
Last activity on 11/16/2018 11:23:11 AM by Mark Sayers
Linked text in email replies not keeping the link in feed
If we reply to a ticket via email, and the email has text that has been linked to a page such as this (where 'this' is linking to Google,) the ticket feed doesn't contain the link. The text comes through, but the link is removed. If we post t...
1 Answer
Chad Draper
Last activity on 11/6/2018 12:24:51 PM by Mark Sayers
Read By Email
Does it count you as reading the ticket if you read the ticket via your email and do not click on the ticket link within the email? this question was raised during our 6 month review of TDX this week.
Thanks,
Vanessa Maulden
Tro...
Thanks,
Vanessa Maulden
Tro...
3 Answers
Vanessa Maulden
Last activity on 7/27/2018 1:59:13 PM by Mark Sayers
Technician reply to ticket assigment message doesn't email Requestor, but only Creator & Resp Group
If a technician replies to a ticket assignment email, should it send an email to the Requestor? I thought it did, but maybe that's because usually the Requestor and Creator are the same. When the Requestor & Creator are different because so...
1 Answer
David Durling
Last activity on 11/3/2017 1:34:52 PM by William Cochran
Close a ticket via email
Can you close a ticket by responding to one of the automatically generated emails, we have technicians asking about this feature?
1 Answer
Denise Nelson
Last activity on 9/20/2017 12:05:53 PM by Mark Sayers
Separate Mailbox for Email Replies
Hello,
I've been watching this question:
https://solutions.teamdynamix.com/TDClient/Forums/Questions/Details?ID=104107
In comparing it with the document that was sent to one of our admins (see attached), I'm noticing some discrepancie...
I've been watching this question:
https://solutions.teamdynamix.com/TDClient/Forums/Questions/Details?ID=104107
In comparing it with the document that was sent to one of our admins (see attached), I'm noticing some discrepancie...
4 Answers
Caitlin Baer
Last activity on 5/9/2017 11:22:59 AM by Caitlin Baer