Value for 'Assigned To' in Current Workflow Step view


Within the Current Workflow Step view, the 'Assigned To' will show 'Requestor's Manager', etc., or if it's a custom attribute, something like 'Custom Attribute - Name of employee'.

Is there a way for the 'Assigned To' text to instead show the value - e.g. 'Jane Doe'?



Asked by Tanner Grubbs on Tue 2/13/24 9:43 AM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Tue 2/13/24 9:53 AM

Hi Tanner, 

If you have the Responsibility on a workflow step ste to "Assign to a role" instead of "Assign to a specific resource," then the step itself will only show the role in which the step is assigned to since that can be a different user for every ticket. 

If you'd rather have the step assigned to a specific person each time then you may want to choose "Assign to a specific resource" instead and then select a specific user in the Responsible field. 

Let me know if that helps. 

Brittany Renn
TDX Support

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This helps - thank you! - Tanner Grubbs Tue 2/13/24 9:56 AM