Tickets API
I don't understand this option, 
It implies that you can create a ticket with no Requestor GUID but the api says it is required. If it is required, there is no situation where this works is there? Is there a way to populate the email address and not the Requestor GUID?
Asked by JAMES HOUSEHOLDER
on Thu 2/8/24 4:39 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 2/8/24 4:46 PM
Hello James,
You can alternatively provide the first and last name of a requestor and their email address and with that URL parameter have a requestor record be created for them when making this API call
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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I'm using the TDX Tickets connector in iPaaS. That is not an option there so does that mean I have to make a custom api call?
- JAMES HOUSEHOLDER
Thu 2/8/24 4:52 PM
Oh just answered myself. I never saw the Custom version. Nice. thanks.
- JAMES HOUSEHOLDER
Thu 2/8/24 4:53 PM
It's not an option to supply a requestor first name, last name, and email in the call?
- Mark Sayers
Thu 2/8/24 4:53 PM
Right in the create ticket connector there is no way to set email and name and it says the GUID is required. I see a custom no GUID option but it does not let me spec an AppID so that won't work either.
- JAMES HOUSEHOLDER
Thu 2/8/24 6:13 PM
That appears to be a "miss" on setting up that connector but I believe it was getting updated to include them. Can you check again?
- Mark Sayers
Fri 2/16/24 10:18 AM