Questions

Knowledge Base Image Viewer/Pasting

Hello,
We just upgraded from 11.3 to 11.6. Prior to our upgrade, I could paste images into a knowledge base article just fine. After the upgrade, images that I paste are now in a tiny thumbnail form that you have to click on to see. How can I...

1 Answer

Mariah Rible Last activity on 7/13/2023 1:36:41 PM by Brittany Renn

Technician Unable to See Tickets Assigned to her

Hello,
I have a technician that cannot see new tickets or tickets that have been assigned to her(primary repsonsibility). I had her check the MyWork tab, and the section under Tickets/Assigned to me and nothing was there.
I checked her pe...

1 Answer

Nick Christiansen Last activity on 7/12/2023 4:33:03 PM by Brittany Renn

Web Service Post string parameter is being passed with wrong time

I have a Web Service Method that is Posting to the tickets endpoint to create a ticket in another ticketing application.
In the header, Content-type is being set to application/json.
There are parameters set to hold the values from two da...

1 Answer

Scott Williamson Last activity on 7/14/2023 10:57:29 AM by Mark Sayers

Images working in article are now broken

Hi there,
I have a situation where an article with a number of images, which once showed fine, are now broken. Here is the link to the specific article .
Here is a screencap of the result

You'll note that one image works fine. ...

2 Answers

Damon Stennett Last activity on 7/12/2023 4:31:56 PM by Mark Sayers

Product Type on Asset form

How do I get product type as a Searchable CI on an asset form?

2 Answers

Abby Fitcher Last activity on 7/12/2023 4:12:30 PM by Abby Fitcher

Global Visibility of Reports

I'm trying to figure out who can access a report in TDX. We have several ticketing applications, and a user created a report in one ticketing application with global visibility (Everyone with this Application.) Will only users with access to that...

1 Answer

Carol Rudolph Last activity on 7/12/2023 3:50:57 PM by Brittany Renn

Feed filter defaults

Is it possible to set the default filter on the feed? Specifically in projects. For example, have the feed only show comments by default instead of comments, edits, and status changes.
Thank you!

1 Answer

Mariah Rible Last activity on 7/12/2023 11:50:20 AM by Brittany Renn

Clarification of Asset data linking to other data in TD

Good morning.

This question is from the Q&A section of the "Getting started with Asset Management" page:
Q. How does asset data link to other data within TeamDynamix?
A. Assets can be related to people (e.g., to the person...

1 Answer

Eugene McGeehan Last activity on 7/12/2023 10:03:09 AM by Brittany Renn

SAML Signing Certificate expiration

Hello,
Our sysadmins have let me know that our SAML signing certificate in Azure for TDX is expiring soon. We use SAML Metadata for our SSO configuration. I'm told that the steps outlined on https://solutions.teamdynamix.com/TDClient/1965/...

1 Answer

Pamela Jordan Last activity on 7/12/2023 9:58:32 AM by Brittany Renn

Automation Rule not applying workflow to ticket

Hello,
We have a automation rule that grabs a certain type of ticket, and then changes the impact, urgency, priority, and assigns to a workflow. The automation rule works-ish. I successfully changes the responsibility, impact, urgency, but fa...

1 Answer

Justin Gonzales Last activity on 7/12/2023 9:27:51 AM by Brittany Renn

Web Service Post string parameter is being passed with plusses instead of spaces

I have a Web Service Method that is Posting to the tickets endpoint to create a ticket in another ticketing application.
In the header, Content-type is being set to text/json.
There are parameters set to hold an integer for ticket ID, and...

1 Answer

Scott Williamson Last activity on 7/12/2023 10:31:12 AM by Mark Sayers

In Project Plans, is it possible to default the "Notify on Task Start" flag to No when copying production data to a non-production environment?

The Preview environment recently sent email notifications to task resources because this flag was set to Yes in Preview. This is obviously confusing. Is there a way to default this flag to No in non-production environments?
Thanks,
Kath...

1 Answer

Kathleen Quinto Last activity on 7/11/2023 10:47:19 AM by Brittany Renn

Automation Rules vs Workflows

Hi!
Can some one assist me in understanding when to use Automation Rules vs Workflows and vice versa? Thank you!

2 Answers

Michael Rodriguez Last activity on 7/11/2023 9:11:16 AM by David Tod

Automatically Close Tickets

Is there anyway to have the system automatically close tickets after a stated period of time?

3 Answers

Virginia Jacob Last activity on 7/10/2023 10:58:08 AM by David Tod

API Body Formatting

New to using APIs and I have a question maybe not for TeamDynamix but for another community. I have a Power Automate flow where part of the process creates a TeamDynamix ticket and that is all working perfectly. My question is, do you know is the...

1 Answer

Kevin Beattie Last activity on 7/7/2023 3:57:42 PM by Mark Sayers

When is an IPaaS form submission template populated

Please see the following. I have a form submission template that works as expected, but the ticket ID that is generated by the flow behind, which does get populated on the form after execution, is not populated in the form submission template.
...

1 Answer

Tevis Boulware Last activity on 7/7/2023 3:09:14 PM by Michael Ligouri

Ticket on hold waiting for a task to be done - but task not in My Assignments

If we have a ticket where we are waiting on someone to complete a task, but want to put it on hold to avoid violating an SLA, then that task assignment won't show to that person under their assignments (because tasks that are children of tickets ...

1 Answer

David Tod Last activity on 7/6/2023 2:56:48 PM by Mark Sayers

Assign Ticket Status in Workflow

Hi,
I've been reading quite a few questions, and the KB article at https://solutions.teamdynamix.com/TDClient/KB/ArticleDet?ID=4615, but it appears that you can change a ticket's classification in the workflow, but not the ticket status. So...

1 Answer

Sheila McBride Last activity on 7/6/2023 1:49:22 PM by Brittany Renn

Ticket Tasks - "Complete Within" Field

Whenever I create a new task for a ticket, the Complete Within field is always set to 1 hour. I'm wondering if there's a way for me to change it in the settings so that the default is 0 hours and that way we can only assign deadlines to tasks tha...

1 Answer

Riley Fay Last activity on 7/6/2023 1:06:39 PM by Brittany Renn

Add Product Type to a Form

Can you add product type to a form to allow for reports based on that category?

1 Answer

Abby Fitcher Last activity on 7/6/2023 11:12:38 AM by Brittany Renn

API - searching for tickets with no person responsibility

Is there a way to use the TDWebApi/api/{appId}/tickets/search method to search for tickets with no person assignment, ResponsibleUid?
I thought you might be able to use null or leave it blank but I still get tickets that are assigned t...

1 Answer

Nick Nunn Last activity on 7/5/2023 4:56:40 PM by Mark Sayers

Sandbox refresh

According to the KB, since Monday wasn't a holiday, I thought the sandbox was going to be refreshed. Since it wasn't will it be next week? Thanks!

1 Answer

Danee Gunka Schwartz Last activity on 7/5/2023 8:30:20 AM by Greg Van De Mark

custom connector - passing json in action

Is there specific documentation on the process for passing a JSON request body via a POST action for a custom connector?

1 Answer

Tyler Goetz Last activity on 7/5/2023 11:00:15 AM by Tyler Goetz

Select Multiple CI's

Greetings,
We have a few forms that will require selecting multiple CI's (I.E. Submitting Audit Findings that affect multiple VM's) and can't seem to find a way to associate a Ticket with Multiple CI's. I don't see a way to make this a 1 to...

3 Answers

Rik Miller Last activity on 9/8/2023 7:26:04 PM by Rik Miller

Add Converted Request Ticket to Change as Child

We are running product enhancement requests as an Agile project. In this scenario, a request ticket has been converted to a task on the project plan. When it's time to release the feature, a change ticket is created. In the Parent/Child tab when ...

1 Answer

Mary Stanewich Last activity on 6/30/2023 2:38:22 PM by Brittany Renn

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