Questions

Allow Public Requestor on Form

We are creating tickets from IvyQuantum Live Chats using the API, but when the email is not matched, the Requestor is blank. Is there a way to allow public requestors and enter the contact info as read only without creating an active service in ...

1 Answer

Scott Cory Last activity on 8/28/2023 1:24:17 PM by Mark Sayers

Changing Email Replies

We need to change our application-level Email Reply address to a new Modern Auth address and other reasons. However, after successfully making the change and forwarding "old" email replies to the new Inbox, the "old" messages are being posted in...

1 Answer

Tevis Boulware Last activity on 8/28/2023 11:40:13 AM by Mark Sayers

SLA Pause

Hello,
Is there a way to manually pause existing tickets with SLAs? I don't see a way but wanted to confirm.
Thanks,
Phuong

1 Answer

Phuong Hoang Last activity on 8/28/2023 9:50:50 AM by Brittany Renn

iPaaS form attachments

What is the best way to iterate multiple attachments in an iPaaS flow from a submitted form? I'm using For Each and manually setting the Row with a property and incrementing every loop but it seems like there should be a better way.

1 Answer

JAMES HOUSEHOLDER Last activity on 8/28/2023 10:20:45 AM by Mark Medaugh

iPaaS forms theme

Are we able to create our own themes? Is there a way to override all the theme colors?

1 Answer

JAMES HOUSEHOLDER Last activity on 8/29/2023 4:09:58 PM by Jordyn Mancini

Set Parent API Array error

How do I fix my array?

endpoint: https://mysupport.domain.edu/TDWebApi/api/{appId}/tickets/{id}/children
body
{ "childTicketIds" :[ "14624090" , "14624084" , "14624079" , "14624074" , "14623941" , "14623...

2 Answers

Scott Cory Last activity on 8/25/2023 3:28:59 PM by Scott Cory

Storing Customer Passwords Data From Forms

Hey folks,
I'm trying to support our desktop technician team with getting their customer-owned device intake process into TDX. The largest concern they have is that since they work on personally-owned devices, they frequently need to collect ...

1 Answer

Colin Murray Last activity on 8/24/2023 4:09:40 PM by Mark Sayers

Ability to edit all projects

Is there a way to enable one person / TDAdmin user to be able to edit any/all projects from TDNext without having to add them as manager or alt manager?
We are inputting, editing and organizing 100+ projects as we try to get a PMO structure i...

1 Answer

Wendy Helm Last activity on 8/23/2023 1:28:08 PM by Brittany Renn

Removing Previous Owner from the Assets' users - Asset Importing

This was brought up by one of my technicians while trying to do a mass Asset update and asked if it was possible to have the previous owner removed from assets' users. We know this is possible via Assets > Update with the checkbox below the Ow...

1 Answer

Nicholas Steinmetz Last activity on 8/22/2023 12:46:57 PM by Brittany Renn

Google Analytics view_search_results?

Hello, I am setting up an exploration in GA4, and I want to use the predefined view_search_results event as a filter. However, as the screen capture shows, there is no term-specific historical data is displayed. I have configured view_search_re...

1 Answer

Tevis Boulware Last activity on 8/29/2023 5:02:48 PM by Mark Sayers

connector issue with Microsoft Graph

Hi,
I created a connector to Microsoft Graph and IT created the necessary setup in Azure as well with all the accesses required for simple retrieving of user info.
I have credential and they verify and I have setup the connector correctly...

1 Answer

Waheed Barakzai Last activity on 8/22/2023 12:24:55 PM by Brittany Renn

E-mail Monitor 403

Currently seeing an error with email monitors that is preventing ticket creation for some emails. Not sure what is causing error.
Error encountered while attempting to process email. Platform Email Id: [AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0AmIH...

1 Answer

Percevial Murphy Last activity on 8/21/2023 3:44:01 PM by Brittany Renn

Report builder

We are about to go through a major change of reimaging computers and changing the names of those computers, Currently we have reports that are looking for the old name of those computers, I'm assuming once those names change and we run that repor...

1 Answer

James Richard Last activity on 8/21/2023 11:45:16 AM by Brittany Renn

Calendar Application and Tickets Calendar and Ticket Searches Not Showing up in Feeds

Hi there,
I'm losing my marbles over this one. I've looked everywhere I can think of and so I need your help in thinking of where I didn't look :-)
Calendar Application Based on this Working with the TeamDynamix Calendar KBA...

1 Answer

Damon Stennett Last activity on 8/18/2023 1:28:45 PM by Brittany Renn

New User needs to access custom content.

I have a user who is new to TDX. There is content that they know exists that they want to add to their desktop by editing the desktop.
But when they click on Edit Desktop, they cannot find the content to add.
I am thinking that this is ...

1 Answer

Mathew Chandler Last activity on 8/18/2023 9:48:07 AM by Brittany Renn

Knowledge Base Article and Time Type field visibility

Hello,
Is there a way to control the visibility of the Knowledge Base Article field and the Time Type fields when updating a ticket?

We are looking to hide these fields on a specific form.
Thanks,
Krysten

1 Answer

Krysten Adler Last activity on 8/17/2023 4:06:00 PM by Brittany Renn

Automatically Notifying a Requestor that a Ticket is On Hold (Awaiting their input)

When we put a ticket on hold awaiting customer/requestor input, can the requestor be notified automatically at certain intervals that the ticket is on hold awaiting their input/response? We are considering creating a new "hold" status of "Waitin...

1 Answer

Greg Dec Last activity on 8/16/2023 8:32:05 AM by David Tod

Create a ticket from IvyQuantum end of chat transcripts

Our Ivy.ai support team is working to configure an integration that will create a ticket in TeamDynamix for each visitor that contains their Live Chat transcript when they interact with an agent. We were hoping to use the API, but it appears a e...

2 Answers

Scott Cory Last activity on 9/1/2023 4:18:48 PM by Scott Cory

Report for Workflow Approvals

Is there a way to get a report that will show all workflow approvals and who was the user that approved it?
I'm trying to get a count on who is the majority approver for our workflows, but I'm only seeing the ability to get a report on Workfl...

1 Answer

Nathan Ignatz Last activity on 8/15/2023 2:22:40 PM by Brittany Renn

TD project plan % complete inaccurate

I have a project plan that has in several in progress tasks that are less than 100% complete. However, the overall plan % complete is showing as 100%. I have tried checking the plan out and checking it back in hoping that would fix it, but no luc...

1 Answer

Tracey Davis Last activity on 8/15/2023 10:43:00 AM by Mark Sayers

Mixing Public and Private Services?

Hello. What are your recommendations for mixing public-facing services and services that require a login?
Do you have to put the public and private services in separate service catalog sections?
Thanks, Tevis

1 Answer

Tevis Boulware Last activity on 8/15/2023 9:04:00 AM by Mark Sayers

Change the 'Make Comments Private' Checkbox default for projects to UNCHECKED

https://solutions.teamdynamix.com/TDClient/1965/Portal/Questions/Details/124219
Is this response still accurate in that it cannot be done systematically? I know we were able to make that change for Tickets, and would like to be able to do ...

1 Answer

Rebecca Murphy Last activity on 8/14/2023 2:30:36 PM by Mark Sayers

Report Date Project Survey Sent

We have a department goal that 100% of projects have a project survey distributed @ closure. We don't care if a response has been received or not, just that it was sent.
I looked in the data sets for both project and survey response w/in...

1 Answer

Rebecca Murphy Last activity on 8/14/2023 2:23:50 PM by Mark Sayers

Using Custom Forms on Client Portal

Hello,
We are in the process of building out our Service Catalog and are creating custom forms in TDAdmin to assist under TDAdmin > Applications > Tickets > Forms. However, when working in the Service Catalog, I don't see all of the ...

1 Answer

Riley Fay Last activity on 8/14/2023 9:06:05 AM by Mark Sayers

Clients sending help requests to the Replies email address

(We use GMail, BTW) From time to time, clients will send requests for help to the Replies email address. Since the message doesn't contain a token, the message isn't processed. The Replies monitor log had a message like this:
Error encou...

2 Answers

John Shearer Last activity on 8/11/2023 3:29:05 PM by Becky Klein

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