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General QuestionsAllow Public Requestor on Form
We are creating tickets from IvyQuantum Live Chats using the API, but when the email is not matched, the Requestor is blank. Is there a way to allow public requestors and enter the contact info as read only without creating an active service in ...
1 Answer
Scott Cory
Last activity on 8/28/2023 1:24:17 PM by Mark Sayers
Changing Email Replies
We need to change our application-level Email Reply address to a new Modern Auth address and other reasons. However, after successfully making the change and forwarding "old" email replies to the new Inbox, the "old" messages are being posted in...
1 Answer
Tevis Boulware
Last activity on 8/28/2023 11:40:13 AM by Mark Sayers
SLA Pause
Hello,
Is there a way to manually pause existing tickets with SLAs? I don't see a way but wanted to confirm.
Thanks,
Phuong
Is there a way to manually pause existing tickets with SLAs? I don't see a way but wanted to confirm.
Thanks,
Phuong
1 Answer
Phuong Hoang
Last activity on 8/28/2023 9:50:50 AM by Brittany Renn
iPaaS form attachments
What is the best way to iterate multiple attachments in an iPaaS flow from a submitted form? I'm using For Each and manually setting the Row with a property and incrementing every loop but it seems like there should be a better way.
1 Answer
JAMES HOUSEHOLDER
Last activity on 8/28/2023 10:20:45 AM by Mark Medaugh
iPaaS forms theme
Are we able to create our own themes? Is there a way to override all the theme colors?
1 Answer
JAMES HOUSEHOLDER
Last activity on 8/29/2023 4:09:58 PM by Jordyn Mancini
Set Parent API Array error
How do I fix my array?
endpoint: https://mysupport.domain.edu/TDWebApi/api/{appId}/tickets/{id}/children
body
{ "childTicketIds" :[ "14624090" , "14624084" , "14624079" , "14624074" , "14623941" , "14623...
endpoint: https://mysupport.domain.edu/TDWebApi/api/{appId}/tickets/{id}/children
body
{ "childTicketIds" :[ "14624090" , "14624084" , "14624079" , "14624074" , "14623941" , "14623...
2 Answers
Scott Cory
Last activity on 8/25/2023 3:28:59 PM by Scott Cory
Storing Customer Passwords Data From Forms
Hey folks,
I'm trying to support our desktop technician team with getting their customer-owned device intake process into TDX. The largest concern they have is that since they work on personally-owned devices, they frequently need to collect ...
I'm trying to support our desktop technician team with getting their customer-owned device intake process into TDX. The largest concern they have is that since they work on personally-owned devices, they frequently need to collect ...
1 Answer
Colin Murray
Last activity on 8/24/2023 4:09:40 PM by Mark Sayers
Ability to edit all projects
Is there a way to enable one person / TDAdmin user to be able to edit any/all projects from TDNext without having to add them as manager or alt manager?
We are inputting, editing and organizing 100+ projects as we try to get a PMO structure i...
We are inputting, editing and organizing 100+ projects as we try to get a PMO structure i...
1 Answer
Wendy Helm
Last activity on 8/23/2023 1:28:08 PM by Brittany Renn
Removing Previous Owner from the Assets' users - Asset Importing
This was brought up by one of my technicians while trying to do a mass Asset update and asked if it was possible to have the previous owner removed from assets' users. We know this is possible via Assets > Update with the checkbox below the Ow...
1 Answer
Nicholas Steinmetz
Last activity on 8/22/2023 12:46:57 PM by Brittany Renn
Google Analytics view_search_results?
Hello, I am setting up an exploration in GA4, and I want to use the predefined view_search_results event as a filter. However, as the screen capture shows, there is no term-specific historical data is displayed. I have configured view_search_re...
1 Answer
Tevis Boulware
Last activity on 8/29/2023 5:02:48 PM by Mark Sayers
connector issue with Microsoft Graph
Hi,
I created a connector to Microsoft Graph and IT created the necessary setup in Azure as well with all the accesses required for simple retrieving of user info.
I have credential and they verify and I have setup the connector correctly...
I created a connector to Microsoft Graph and IT created the necessary setup in Azure as well with all the accesses required for simple retrieving of user info.
I have credential and they verify and I have setup the connector correctly...
1 Answer
Waheed Barakzai
Last activity on 8/22/2023 12:24:55 PM by Brittany Renn
E-mail Monitor 403
Currently seeing an error with email monitors that is preventing ticket creation for some emails. Not sure what is causing error.
Error encountered while attempting to process email. Platform Email Id: [AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0AmIH...
Error encountered while attempting to process email. Platform Email Id: [AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0AmIH...
1 Answer
Percevial Murphy
Last activity on 8/21/2023 3:44:01 PM by Brittany Renn
Report builder
We are about to go through a major change of reimaging computers and changing the names of those computers, Currently we have reports that are looking for the old name of those computers, I'm assuming once those names change and we run that repor...
1 Answer
James Richard
Last activity on 8/21/2023 11:45:16 AM by Brittany Renn
Calendar Application and Tickets Calendar and Ticket Searches Not Showing up in Feeds
Hi there,
I'm losing my marbles over this one. I've looked everywhere I can think of and so I need your help in thinking of where I didn't look :-)
Calendar Application Based on this Working with the TeamDynamix Calendar KBA...
I'm losing my marbles over this one. I've looked everywhere I can think of and so I need your help in thinking of where I didn't look :-)
Calendar Application Based on this Working with the TeamDynamix Calendar KBA...
1 Answer
Damon Stennett
Last activity on 8/18/2023 1:28:45 PM by Brittany Renn
New User needs to access custom content.
I have a user who is new to TDX. There is content that they know exists that they want to add to their desktop by editing the desktop.
But when they click on Edit Desktop, they cannot find the content to add.
I am thinking that this is ...
But when they click on Edit Desktop, they cannot find the content to add.
I am thinking that this is ...
1 Answer
Mathew Chandler
Last activity on 8/18/2023 9:48:07 AM by Brittany Renn
Knowledge Base Article and Time Type field visibility
Hello,
Is there a way to control the visibility of the Knowledge Base Article field and the Time Type fields when updating a ticket?
We are looking to hide these fields on a specific form.
Thanks,
Krysten
Is there a way to control the visibility of the Knowledge Base Article field and the Time Type fields when updating a ticket?
We are looking to hide these fields on a specific form.
Thanks,
Krysten
1 Answer
Krysten Adler
Last activity on 8/17/2023 4:06:00 PM by Brittany Renn
Automatically Notifying a Requestor that a Ticket is On Hold (Awaiting their input)
When we put a ticket on hold awaiting customer/requestor input, can the requestor be notified automatically at certain intervals that the ticket is on hold awaiting their input/response? We are considering creating a new "hold" status of "Waitin...
1 Answer
Create a ticket from IvyQuantum end of chat transcripts
Our Ivy.ai support team is working to configure an integration that will create a ticket in TeamDynamix for each visitor that contains their Live Chat transcript when they interact with an agent. We were hoping to use the API, but it appears a e...
2 Answers
Scott Cory
Last activity on 9/1/2023 4:18:48 PM by Scott Cory
Report for Workflow Approvals
Is there a way to get a report that will show all workflow approvals and who was the user that approved it?
I'm trying to get a count on who is the majority approver for our workflows, but I'm only seeing the ability to get a report on Workfl...
I'm trying to get a count on who is the majority approver for our workflows, but I'm only seeing the ability to get a report on Workfl...
1 Answer
Nathan Ignatz
Last activity on 8/15/2023 2:22:40 PM by Brittany Renn
TD project plan % complete inaccurate
I have a project plan that has in several in progress tasks that are less than 100% complete. However, the overall plan % complete is showing as 100%. I have tried checking the plan out and checking it back in hoping that would fix it, but no luc...
1 Answer
Tracey Davis
Last activity on 8/15/2023 10:43:00 AM by Mark Sayers
Mixing Public and Private Services?
Hello. What are your recommendations for mixing public-facing services and services that require a login?
Do you have to put the public and private services in separate service catalog sections?
Thanks, Tevis
Do you have to put the public and private services in separate service catalog sections?
Thanks, Tevis
1 Answer
Tevis Boulware
Last activity on 8/15/2023 9:04:00 AM by Mark Sayers
Change the 'Make Comments Private' Checkbox default for projects to UNCHECKED
https://solutions.teamdynamix.com/TDClient/1965/Portal/Questions/Details/124219
Is this response still accurate in that it cannot be done systematically? I know we were able to make that change for Tickets, and would like to be able to do ...
Is this response still accurate in that it cannot be done systematically? I know we were able to make that change for Tickets, and would like to be able to do ...
1 Answer
Rebecca Murphy
Last activity on 8/14/2023 2:30:36 PM by Mark Sayers
Report Date Project Survey Sent
We have a department goal that 100% of projects have a project survey distributed @ closure. We don't care if a response has been received or not, just that it was sent.
I looked in the data sets for both project and survey response w/in...
I looked in the data sets for both project and survey response w/in...
1 Answer
Rebecca Murphy
Last activity on 8/14/2023 2:23:50 PM by Mark Sayers
Using Custom Forms on Client Portal
Hello,
We are in the process of building out our Service Catalog and are creating custom forms in TDAdmin to assist under TDAdmin > Applications > Tickets > Forms. However, when working in the Service Catalog, I don't see all of the ...
We are in the process of building out our Service Catalog and are creating custom forms in TDAdmin to assist under TDAdmin > Applications > Tickets > Forms. However, when working in the Service Catalog, I don't see all of the ...
1 Answer
Riley Fay
Last activity on 8/14/2023 9:06:05 AM by Mark Sayers
Clients sending help requests to the Replies email address
(We use GMail, BTW) From time to time, clients will send requests for help to the Replies email address. Since the message doesn't contain a token, the message isn't processed. The Replies monitor log had a message like this:
Error encou...
Error encou...
2 Answers
John Shearer
Last activity on 8/11/2023 3:29:05 PM by Becky Klein