Tickets API Responsible Fields


These are the parameters used by TDX API during ticket creation to set Responsible person.

Is there any way to create a ticket using ResponsibleFullName and/or ResponsibleEmail instead of ResponsibleUid? If I send the call with ResponsibleUid, it works as expected. If I use one or both of ResponsibleFullName and ResponsibleEmail, it creates the ticket, but the Responsible field is blank. 

How can I create a ticket with the API if I just have a user's email and name? What are the ResponsibleFullName and ResponsibleEmail parameters for if they don't do anything?  

Thanks in advance for the help!

Tags ticket responsible API
Asked by Tamara Buch on Tue 2/13/24 5:30 PM Last edited Tue 2/13/24 5:30 PM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Wed 2/14/24 9:01 AM Last edited Wed 2/14/24 10:24 AM

Hi Tamara,

According to the ticket object API documentation page, the ResponsibleUID is the only property of those three that is editable/usable for creation.

I believe the other two properties allow you to obtain information about the responsible individual if you GET the ticket after its creation.

Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.

Tamara Buch Wed 2/14/24 10:13 AM

Thank you for the clarification, Mark. 

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You are very welcome! - Mark Sayers Wed 2/14/24 10:24 AM