Prepopulated messages on Ticket updates

Hello looking for a way when closing a ticket. To have a pre populated  message that the tech can add their note to ? 

Asked by Keyon Farrier on Wed 2/14/24 1:03 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 2/14/24 1:17 PM

Hello Keyon,

I believe what you are describing is exactly what ticketing response templates are meant to facilitate. You can read more about this feature here:

Let me know if that answers your question fully.

Mark Sayers
Sr Support Consultant, CS

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