Prepopulated messages on Ticket updates
Hello looking for a way when closing a ticket. To have a pre populated message that the tech can add their note to ?
Asked by Keyon Farrier
on Wed 2/14/24 1:03 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Wed 2/14/24 1:17 PM
Hello Keyon,
I believe what you are describing is exactly what ticketing response templates are meant to facilitate. You can read more about this feature here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=4613
Let me know if that answers your question fully.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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