Using Reports

This category contains articles related to the reporting capabilities available within TeamDynamix.

Categories (1)

Example ITSM Reports

In this category, you'll find examples of ITSM reports that you may want to build for your team.
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Articles (14)

Pinned Article Getting Started with Reporting

Creating a Custom Report with Counts

Examples of Ticketing Reports

Excel Reporting Add-In

Getting Started with Measuring First Contact Resolution (FCR)

Metrics/KPA in Ticket Reports

This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.

On Hold Ticket Impact on Reports

This article describes how tickets in an "On Hold" status impact reporting.

Responded and Resolved dates vs Initial Responded and Initial Resolved dates

Ticket Aging Report

This how-to article helps users to view various ticket performance metrics in TDNext.

Top 5 Most Common PPM Reports

Using Custom Reports

Using Filters in Custom Reports

Using Report Folders

Who Can See Project Reports in Analysis vs. Projects

This outlines the differences in Project reports created in the Analysis and Projects/Workspaces applications.