Using Desktops & Reporting

Categories (4)

Desktops

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Example Desktops

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Reports

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Example Reports

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Articles (16)

Pinned Article Getting Started with Reporting

Creating a Custom Report with Counts

Evaluating Knowledge Base Usage and Effectiveness

This article explains how Knowledge Owners can use analysis and reporting tools, such as Google Analytics, to effectively manage and review knowledge base content.

Examples of Ticketing Reports

Excel Reporting Add-In

Four Common Types of Reports

When building reports, consider these four types of reports: validation/verification, operational, tactical, and strategic.

Getting Started with Measuring First Contact Resolution (FCR)

Metrics/KPA in Ticket Reports

This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.

On Hold Ticket Impact on Reports

This article describes how tickets in an "On Hold" status impact reporting.

Responded and Resolved dates vs Initial Responded and Initial Resolved dates

Top 5 Most Common PPM Reports

Using Custom Reports

Using Filters in Custom Reports

Using Report Folders

Using Reporting and Desktops to Provide a Status Page

A guide on creating ticket and reporting tools to manage outages and report on them

Who Can See Project Reports in Analysis vs. Projects

This outlines the differences in Project reports created in the Analysis and Projects/Workspaces applications.