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Provide your team with the top 20 most commonly requested services in your service catalog.
Provide your team with the average ticket resolution time.
Provide your team with the average ticket response time.
Provide your team with the percentage of Tickets with SLA violations.
Provide your team with the volume of tickets resolved per technician.
Provide your team with the volume of tickets resolved per technician each day.
Technicians can report on tickets where the Resolve by SLA has not been met.
Provide your team with the top 5 most common ticket types.