Search8 Results

Lookup Category Clear Category
Top 5 Incidents/Ticket Types
Provide your team with the top 5 most common ticket types.
Top 20 Most Commonly Used Services
Provide your team with the top 20 most commonly requested services in your service catalog.
Tickets Closed per Technician
Provide your team with the volume of tickets resolved per technician.
Resolve by SLA Not Met
Technicians can report on tickets where the Resolve by SLA has not been met.
Percent of Tickets with SLA Violation
Provide your team with the percentage of Tickets with SLA violations.
Daily Tickets Resolved Per Tech
Provide your team with the volume of tickets resolved per technician each day.
Average Ticket Response Time
Provide your team with the average ticket response time.
Average Ticket Resolution Time
Provide your team with the average ticket resolution time.