Top 5 Incidents/Ticket Types

This article describes a custom report you can create to show your leadership team the top 5 most common ticket types and how many tickets are associated with each ticket type.

  • This report is useful for members of leadership as well as Service Owners.
  • This data is useful when determining resources needed.
 For steps on how to create a report, go to our Using Custom Reports article.
Here are some example configurations you could use for this type of report.
Component Configuration
Report Type

Ticket Report
Title

Top 5 Incidents/Ticket Types
Description A description is optional, but can be help make it clear to your team members what the report shows.
Columns
  • Type
  • Ticket Count
Filtering
  • Depends on your need, but you most likely want to report on only a specific period of time:
    • For example, you want to look at all top ticket types year to date.
  • Filtering based on Status may also be helpful.
    • For example, you can exclude Cancelled tickets.
Order
  • Order by: Ticket Count
  • Descending
Maximum Rows
  • 5
Charts
  • Chart Type: Pie
  • Name: Type
  • Value: Ticket Count
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