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    Lookup Category Clear Category
    Top 5 Incidents/Ticket Types
    Provide your team with the top 5 most common ticket types.
    Top 20 Most Commonly Used Services
    Provide your team with the top 20 most commonly requested services in your service catalog.
    Creating Saved Searches for Projects
    Resolve by SLA Not Met
    Technicians can report on tickets where the Resolve by SLA has not been met.