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Hours By Month By Project By User Report
Resolve by SLA Not Met
Technicians can report on tickets where the Resolve by SLA has not been met.
Top 5 Incidents/Ticket Types
Provide your team with the top 5 most common ticket types.
Top 20 Most Commonly Used Services
Provide your team with the top 20 most commonly requested services in your service catalog.
Hours Summary Report
Top 5 Most Common PPM Reports
Project Status Report
Top Scored Requests Report
Viewing Time Reports
Overview of Scheduled vs. Actual Hrs By Project Report
Building a Custom Report
Requests Matrix Report
Ticket Performance Report
Work Items By Month By Project By User Report
Reporting with Metrics/KPI in Ticket Reports
This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.