Top 20 Most Commonly Used Services


With this report, you would provide your team with the top 20 (or 10 or 5) most commonly requested services in your service catalog.  This report is useful for members of leadership as well as Service Owners.

The body of your report

Name and describe your report

Report Name

Select the Columns for your report.

  1. For this report, we want to see the services and the ticket count for each service

Report Columns

Add filtering to your report

1. This depends on your need, but you most likely want to report on only a specific period of time, not all tickets ever. For example, you want to look at all services requested year to date. You may want to consider adding filtering based on Status as well. If you have cancelled tickets, that may not be useful data to provide.

Report Filters

Order your report and Set the number of rows to retrieve

1. Order your report by Ticket Count - Descending to see the most used Services at the top of your chart.

2. Since you have named your report "Top 20", choose 20 rows.

Report Ordering

Finally, add a chart

Report Graph


Once your report is complete, you will be able to show your leadership team how many requests are coming from each service in your service catalog.


Article ID: 120773
Thu 11/19/20 3:20 PM
Mon 11/23/20 8:52 AM