Top 20 Most Commonly Used Services

Summary

Provide your team with the top 20 most commonly requested services in your service catalog.

Body

This article describes a custom report you could use to show your team with the top 20 (or 10 or 5) most commonly requested services in your service catalog. 

  • This report is useful for members of leadership as well as Service Owners.
  • Once your report is complete, you will be able to show your leadership team how many requests are coming from each service in your service catalog.
 For steps on how to create a report, go to our Using Custom Reports article.
Here are some example configurations you could use for this type of report.
Component Configuration
Report Type

Ticket Report
Title

Top 20 Commonly Used Services
Description A description is optional, but can be help make it clear to your team members what the report shows.
Columns
  • Services
  • Ticket Count
Filtering
  • Depends on your need, but you most likely want to report on only a specific period of time:
    • For example, you want to look at all services requested year to date.
  • Filtering based on Status may also be helpful.
    • For example, you can exclude Cancelled tickets.
Order
  • Order by: Ticket Count
  • Descending
Maximum Rows
  • 20
Charts
  • Chart Type: Pie
  • Name: Service
  • Value: Ticket Count