In this category, you'll find examples of ITSM reports that you may want to build for your team.
Provide your team with the top 20 most commonly requested services in your service catalog.
Provide your team with the top 5 most common ticket types.
Provide your team with the average ticket resolution time.
Provide your team with the average ticket response time.
Provide your team with the percentage of Tickets with SLA violations.
Provide your team with the volume of tickets resolved per technician.
Provide your managers with customer satisfaction ratings.
Provide your knowledge owners with articles that need to be reviewed.
Provide your team with the volume of tickets resolved per technician each day.
Technicians can report on tickets where the Respond by SLA has not been met.
Technicians can report on tickets where the Resolve by SLA has not been met.
Provide your Service Desk manager with all unassigned ticket tasks.
Provide your Service Desk manager with all unassigned ticket tasks.