Alerts For Tickets (See "Tracking, Managing, And Resolving Tickets")

  1. In TDNext, select a Ticketing application.
  2. Click the desired ticket search link in the left navigation under the "Tickets" link.
  3. If necessary, modify the search criteria and click the "Apply" or "Refresh" button.
  4. Click on the title link of the ticket you wish to add an alert to from the tickets list.
  5. Go to the My Alerts tab.
  6. Click the "Add" button.
  7. An "Add Alert" window will open. Check the boxes of the alert(s) you wish to add.
  8. Click the "Save" button.


Article ID: 3475
Mon 2/2/15 2:46 PM
Mon 9/14/20 9:53 AM