This category contains articles about working with tickets.
Covers optional ticketing tools such as service level agreements, task templates, workflows, and surveys.
3 levels of a service, 3 levels of a service
There are multiple ways a technician can submit a ticket (incident, problem, or change request) on behalf of a requester. The following methods are for scenarios where a technician is fielding a phone call or walk up and must document the incident in TeamDynamix.
How to import tickets in TeamDynamix.
This outlines the purpose of Scheduled Tickets as well as how to perform some common actions around these items.
This document outlines the purpose of tickets in the TeamDynamix ITSM system.
This article explains the differences between a ticket's primary responsibility, responsibility, and current responsibility.
This article discusses the creation and modification of forms via TDAdmin