This category contains articles about working with tickets.

Articles (17)

3 'levels' of managing a ticket inside TDNext

3 levels of a service, 3 levels of a service

Different Ways of Creating Incident Tickets

There are multiple ways a technician can submit a ticket (incident, problem, or change request) on behalf of a requester. The following methods are for scenarios where a technician is fielding a phone call or walk up and must document the incident in TeamDynamix.

Importing Tickets

How to import tickets in TeamDynamix.

Scheduled Tickets

This outlines the purpose of Scheduled Tickets as well as how to perform some common actions around these items.

Ticket Overview

This document outlines the purpose of tickets in the TeamDynamix ITSM system.

Ticketing Nuances

This article explains the differences between a ticket's primary responsibility, responsibility, and current responsibility.

Working with Ticketing Forms

This article discusses the creation and modification of forms via TDAdmin