Working with Tickets

There are multiple ways a technician can submit a ticket (incident, problem, or change request) on behalf of a requester. The following methods are for scenarios where a technician is fielding a phone call or walk up and must document the incident in TeamDynamix.

Overview of how to create and modify surveys in TDNext, and how to report on survey results.

How to import tickets in TeamDynamix.

How to merge tickets individually or in bulk.

Which fields are part of the typeahead search when looking up a requestor on a form

This outlines the purpose of Scheduled Tickets as well as how to perform some common actions around these items.

This document outlines the purpose of tickets in the TeamDynamix ITSM system.

This article explains the differences between a ticket's primary responsibility, responsibility, and current responsibility.