Requestor Data Displayed on a Ticket

A ticket will always have an associated Requestor.  The ticket can display 8 data points if they are configured on the User Record.  Public requestors displayed as read only on a ticket follow a slightly different structure.

Requestor Data Card on a Ticket

These are the 8 possible pieces of data that can be displayed on the ticket if configured for the selected user or customer: 

• First and Last Name
• Defaulted Priority with "my work" color association (the example above is using a value of "High")
• Alert Email Address
• Preferred Phone Number
• Location
• Title
• Organization 
• Organizational ID

Read Only Public Requestors: 

IF a ticket is submitted by a Public Requestor and your configurations are set to enter the requestor as Read Only; the data displayed will be:

• First and Last Name
• IP Address from submission
• Email address

Notes:

• Clicking on the First/Last Name will open the User record to view other mapped values
• Clicking the Location name will open the Location Object to view further associated data
• Leaving any of these values un-mapped will remove them from the requestor card
• Due to system requirements for a person record, the minimum data that will displayed will be First/Last Name and Alert Email Address
• Preferred phone number is selected on the user record from the standard user fields of Work, Home, Mobile, Fax, Pager, Other