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    How does the system match email addresses to user accounts when interacting via email?
    An overview of how the TDX system matches email addresses to user records when creating tickets or handling reply-by-email.
    Creating TeamDynamix Accounts for Email Replies and Ticket Creation Monitors
    This article describes how to create your TeamDynamix email service account, used by email replies and email monitors.
    Configuring Email Monitors
    This article describes how to configure an email monitor for Ticket Creation
    Email Client Configuration/Troubleshooting Information
    Email Services Overview
    Outlines information about the cloud-based email monitor including how to set it up and configure it in your environment.