Configuring Default Ticket Forms

This how-to article will help users to configure the default ticket forms using TDAdmin. The user must have the Admin access for the ticketing application in question as well as access to TDNext.

Overview

Default ticket forms can be set for each classification, typically incident, problem, change, release, and service request. These are the forms that are quickly accessible for each of the active ticketing classifications.

Where to Find This

To access the default forms list:

• In TDNext, click the Applications Menu, then select the desired Ticketing Application.
• Click +New in the toolbar.

Setting Default Forms for Each Classification

To select the default forms for each ticket classification:

1. In TDAdmin, click Applications in the left navigation.
2.  Select the desired Ticketing Application.
3. Click Forms in the left navigation.
4. Click the Configure Defaults button in the toolbar.
5. Select the appropriate default form for each classification.
6. Click Save.