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    Lookup Category Clear Category
    Percent of Tickets with SLA Violation
    Provide your team with the percentage of Tickets with SLA violations.
    Average Ticket Response Time
    Provide your team with the average ticket response time.
    Average Ticket Resolution Time
    Provide your team with the average ticket resolution time.
    Designing a Technician Dashboard: Reports, Data, and Widgets
    A demo of how you might design a technician desktop and suggestions for content
    Creating Saved Searches for Projects
    Tickets Closed per Technician
    Provide your team with the volume of tickets resolved per technician.
    Customer Satisfaction Survey Responses
    Provide your managers with customer satisfaction ratings.