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    A demo of how you might design a technician desktop and suggestions for content
    Describes how to save sets of commonly used filters for re-use later.
    Provide your team with the volume of tickets resolved per technician.
    Provide your team with the percentage of Tickets with SLA violations.
    Provide your managers with customer satisfaction ratings.
    Provide your team with the average ticket response time.
    Provide your team with the average ticket resolution time.