Search7 Results

Percent of Tickets with SLA Violation
Provide your team with the percentage of Tickets with SLA violations.
Average Ticket Response Time
Provide your team with the average ticket response time.
Average Ticket Resolution Time
Provide your team with the average ticket resolution time.
Designing a Technician Dashboard: Reports, Data, and Widgets
A demo of how you might design a technician desktop and suggestions for content
Creating Saved Searches for Projects
Tickets Closed per Technician
Provide your team with the volume of tickets resolved per technician.
Customer Satisfaction Survey Responses
Provide your managers with customer satisfaction ratings.