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Hours By Month By Project By User Report
Customer Satisfaction Survey Responses
Provide your managers with customer satisfaction ratings.
Tickets Closed per Technician
Provide your team with the volume of tickets resolved per technician.
Average Ticket Response Time
Provide your team with the average ticket response time.
Average Ticket Resolution Time
Provide your team with the average ticket resolution time.
Percent of Tickets with SLA Violation
Provide your team with the percentage of Tickets with SLA violations.
Project Status Report
Viewing Time Reports
Building a Custom Report
Ticket Performance Report
Work Items By Month By Project By User Report
Issue Work Report
Time Summary Report
Viewing Pending Time Reports
Top 5 most common ITSM Reports