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This article outlines the permissions needed and the process for deleting a ticket.
How can a Technician enter an incident from the Service Catalog in TeamDynamix?
This will provide the exact steps necessary to change a ticket's classification.
This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.
This article helps to explain what causes fields in a ticket to change, seemingly on their own, back to the value originally set on the creation form for the ticket.
This document outlines the purpose of tickets in the TeamDynamix ITSM system.