How to create a ticket template

Answer

Ticket templates can only be created by users who have the TDNext application and access to at least one Ticketing Application.

Once signed into TDNext, go to (Apps) > [Ticketing Application Name] and click the (Gear) icon in the top right corner secondary header bar. Click New Ticket Template option in the menu. There are no further security role permissions required to create a ticket template, though you may not be able to mark the template as global if your security role for the ticketing application does not allow it.

It should also be noted that this action is only possible in TDNext. Ticket templates cannot be created in the Admin, Client Portal or Mobile applications.

 

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Details

Article ID: 2052
Created
Fri 7/25/14 4:26 PM
Modified
Tue 6/23/20 9:47 AM

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