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Work Management Admin
Managing Ticketing Applications
Managing Ticketing Applications
Categories (3)
Managing Forms & Attributes
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Ticket Types
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Ticket Workflows
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Articles (25)
Pinned Article
Getting Started with Advanced Ticketing
Covers optional ticketing tools such as service level agreements, task templates, workflows, and surveys.
Pinned Article
Getting started with major incident and problem management
Pinned Article
Getting Started with Ticketing Essentials
Automated Ticketing Processes that Run in the Background
A detailed breakdown of the automated processes that handle various ticketing aspects that are able to be, or are configured out-of-the-box to be automated in nature.
Deleting a Ticket
Getting Started with Automation Rules
Getting Started with Impact, Urgency, and Priority
Getting Started with Operational Hours
Getting Started with Parent / Child Tickets
Getting Started with Service Level Agreements (SLAs)
Getting Started with Shared Settings
Getting Started with Technician Signatures
Getting Started with Ticket Settings
Getting Started with Ticket Statuses
Getting Started with Ticketing Applications
This outlines how to create Ticketing Applications in the Admin tool.
Getting Started with Ticketing Standard Attributes
Getting Started with Webhooks
This article describes how to configure webhooks in a ticket or asset/CI application
Requestor Updates to a Ticket Request Status
Ticket Response Template Tags
Ticketing Configuration Tip - The Rule of "Threes"
Understanding Ticket Classifications: The differences between Incident, Major Incident, Problem, Change, Release, and Service Request
Using Automation Rules to Set Ticket Priority
Using PagerDuty with TeamDynamix
Working with Ticket Response Templates
Working with Ticket Templates
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