Managing Ticketing Applications

Categories (3)

Managing Forms & Attributes

Ticket Types

Ticket Workflows

Articles (25)

Pinned Article Getting Started with Advanced Ticketing

Covers optional ticketing tools such as service level agreements, task templates, workflows, and surveys.

Pinned Article Getting started with major incident and problem management

Pinned Article Getting Started with Ticketing Essentials

Automated Ticketing Processes that Run in the Background

A detailed breakdown of the automated processes that handle various ticketing aspects that are able to be, or are configured out-of-the-box to be automated in nature.

Deleting a Ticket

Getting Started with Automation Rules

Getting Started with Impact, Urgency, and Priority

Getting Started with Operational Hours

Getting Started with Parent / Child Tickets

Getting Started with Service Level Agreements (SLAs)

Getting Started with Shared Settings

Getting Started with Technician Signatures

Getting Started with Ticket Settings

Getting Started with Ticket Statuses

Getting Started with Ticketing Applications

This outlines how to create Ticketing Applications in the Admin tool.

Getting Started with Ticketing Standard Attributes

Getting Started with Webhooks

This article describes how to configure webhooks in a ticket or asset/CI application

Requestor Updates to a Ticket Request Status

Ticket Response Template Tags

Ticketing Configuration Tip - The Rule of "Threes"

Understanding Ticket Classifications: The differences between Incident, Major Incident, Problem, Change, Release, and Service Request

Using Automation Rules to Set Ticket Priority

Using PagerDuty with TeamDynamix

Working with Ticket Response Templates

Working with Ticket Templates