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Using the TeamDynamix System
Ticketing Applications
Ticketing Applications
Create Ticketing Applications to collect and manage requests, configure workflows and automation, and view ticket reports.
Categories (8)
Entering and Managing Ticket Requests
This category contains articles about working with tickets.
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Automation and Workflow
Articles about ticketing workflows and automating actions.
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Forms and Attributes
Articles about working with Ticketing application request forms and custom attributes.
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Ticket Types
Articles about working with and configuring Ticket Types in Ticketing applications.
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Service Level Agreement (Includes Operational Hours)
Articles about Ticketing application SLAs.
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Ticket Reports and Surveys
Articles on reporting on ticketing information and ticket surveys.
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Classifications
This category contains articles about understanding and configuring Ticketing application ticket classifications.
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Additional Settings
Other ticketing application settings that may need to be configured or can be configured or, added to, if desired.
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Articles (4)
Automated Ticketing Processes that Run in the Background
A detailed breakdown of the automated processes that handle various ticketing aspects that are able to be, or are configured out-of-the-box to be automated in nature.
Getting Started with Ticketing Applications
This outlines how to create Ticketing Applications in the Admin tool.
How to Access a Ticketing Application as an Application Administrator
This is a step by step instruction to access the Admin view of a ticketing application in the TDNext interface.
Ticketing Configuration Tip - The Rule of "Threes"
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