Categories (3)

Articles (25)

Pinned Article Getting Started with Advanced Ticketing

Covers optional ticketing tools such as service level agreements, task templates, workflows, and surveys.

Automated Ticketing Processes that Run in the Background

A detailed breakdown of the automated processes that handle various ticketing aspects that are able to be, or are configured out-of-the-box to be automated in nature.

Getting Started with Ticketing Applications

This outlines how to create Ticketing Applications in the Admin tool.

Getting Started with Webhooks

This article describes how to configure webhooks in a ticket or asset/CI application