Updating A Ticket Request's Status

When a user wants to modify the information in their ticket request, they will make an entry in the ticket request's update section. To update a ticket request's status, the user must:

  1. Enter the Client Portal application and go to Services.
  2. Click the Ticket Requests link in the sub-navigation header bar.
  3. If necessary, modify the search criteria and click the "Search" button.
  4. Click on the on the title link of the ticket request you wish to update from the ticket requests list.
  5. Click on the "Update" button (next to Comment above the Feed section).
  6. The "Update Ticket Request" window will appear. Select any contacts you would like to directly notify about the ticket update by selecting the appropriate user names from the "Notification" selection box. Hold the CTRL key to select multiple users.
  7. Fill in your comments in the "Comments" textbox.
  8. Apply any relevant custom attributes if desired.
  9. When complete, click the "Save" button.
  10. Your update will be added to the "Feed" section.

Details

Article ID: 3566
Created
Mon 2/2/15 3:42 PM
Modified
Tue 4/24/18 12:24 PM