Who can use this feature?
- Technicians and Administrators can update the status of their request in the Client Portal
- Technicians, Administrators, and Clients can withdraw their requests in the Client Portal
- Available with TDX Work Management
After submitting a ticket request, Technicians and Administrators can update the status of their request from Client Portal. Clients can withdraw, add attachments, or comments to their requests in the Client Portal
Changing the Status of Ticket Requests
To update the status of your ticket request in the Client Portal:
- Go to the Client Portal
- In the top navigation bar, click Services > Ticket Requests
- If needed, use the Search to find the request
- Click the Title of the ticket request you’d like to update
- At the bottom right of the request, click Update
- Select the New Status from the drop down list
- Fill out any other fields/info you need to update
- At the top right of the window, click Save
Withdrawing Ticket Requests
To withdraw your ticket request in the Client Portal
- Go to the Client Portal
- In the top navigation bar, click Services > Ticket Requests
- If needed, use the Search to find the request
- Click the Title of the ticket request you’d like to update
- At the bottom left of the request, click Withdraw Request
- Select why you're withdrawing your request
- (OPTIONAL) Add more details in a comment
- Click Withdraw