Question
- Is there a way to hide out-of-the-box modules from the service catalog?
- How do I remove the recent and popular reports on the right side of the knowledge base?
- Can you limit the number of results in default modules, like "recently modified articles"?
Environment
- Client Portal(s) where the modules are displayed
- These settings apply to the Services, Knowledge Base, and Questions pages
- Any of these modules added to the home page or a custom page will still be visible
- Admin access to the Client Portal in question:
- TDAdmin Global Admin access or
- Application Admin access to the Client Portal
Answer
Though the number of results in these modules cannot be customized at this time, you can change which modules display by default on the built-in Services, Knowledge Base, and Questions pages, if visible in your client portal.
- Access the Client Portal Admin page for the portal in question
- Global Admins: TDAdmin > Applications > [Client Portal]
- App Admins: Client Portal > Sign In > Click your Name in top right > Click Admin
- Click Modules & Pages in the left-hand navigation pane
- Click Default Module Settings
- Un-check the box next to any module you do not want to have appear on the Services, Knowledge Base, or Questions pages
- Note: You can still place these modules on the Home page or a custom page and they will display