Who can use this feature?
- Users with access to Work Management (TDNext) and a Ticketing Application can view this report.
- Available on TDX Work Management
The Ticket Count Report is a Ticketing Application report used to show the total number of tickets and ticket age per User.
Viewing the Ticket Count Report
To view this report:
- In the Work Management Toolbar, click View Applications.
- Click the Ticketing application tile.
- Under the Standard Reports section of the navigation menu, click Ticket Count Report.
By default, the report groups the data by Person. To update the report's grouping:
- In the report toolbar, click Filter.
- Use the Add Available, Remove Selected, Move Up, and Move Down buttons to adjust the Grouping filters as needed.
- You can group the results by Acct/Dept, Type, Person, or any combination of the three.
- Click Apply.
Depending on how you choose to group the report, the report shows:
- Each account that has tickets associated with it.
- Each ticket type that has tickets associated with it.
- Each person who has primary responsibility on at least one ticket.
- The average days old each person's tickets are.
- The total amount of tickets each person has primary responsibility for.
Each column displays data for tickets each person has primary responsibility for.
- For example, if a person was assigned to a ticket but did not have primary responsibility, that data would not be included in the "Avg Days Old" and "Tickets" columns.
- Tickets which do not have a primary responsibility will be listed as "Unassigned."