Tickets Count Report

The Ticket Count Report is a Ticketing Application report used to show the total number of tickets and ticket age per User.

Viewing the Ticket Count Report

To view this report:

  1. In the Work Management Toolbar, click View Applications.
  2. Click the Ticketing application tile.
  3. Under the Standard Reports section of the navigation menu, click Ticket Count Report.

By default, the report groups the data by Person. To update the report's grouping:

  1. In the report toolbar, click Filter.
  2. Use the Add AvailableRemove Selected, Move Up, and Move Down buttons to adjust the Grouping filters as needed.
    • You can group the results by Acct/Dept, Type, Person, or any combination of the three.
  3. Click Apply.

Depending on how you choose to group the report, the report shows:

  • Each account that has tickets associated with it.
  • Each ticket type that has tickets associated with it.
  • Each person who has primary responsibility on at least one ticket.
  • The average days old each person's tickets are.
  • The total amount of tickets each person has primary responsibility for.

Each column displays data for tickets each person has primary responsibility for.

  • For example, if a person was assigned to a ticket but did not have primary responsibility, that data would not be included in the "Avg Days Old" and "Tickets" columns.
  • Tickets which do not have a primary responsibility will be listed as "Unassigned."
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