Overview of Ticket History Report

Summary

This report shows the number of tickets moved to a status class of New, In Process, or Completed for the first time within the specified date range, broken down by week or month.

This report only includes the first time any ticket is moved to a status of New, In Process (counts towards New), or Completed in the specified date range. By this token, a ticket can only be included in the data a maximum of three times - two times for New/In Process, and one time for Completed.

Chart

The chart shows the number of tickets whose status was changed to New, In Process (counts towards New), or Completed for the first time within the specified date range grouped by week or month. New/In Process tickets data is red and Completed tickets data is green.

Table

The table displays the chart data in table form. When grouping by week, the date in the "Week" field will be the Sunday of the week in which the ticket status change(s) occurred. This counts Sunday as the last day of the week.

Details

Article ID: 3360
Created
Fri 1/30/15 2:53 PM
Modified
Mon 6/29/20 12:38 PM