Ticket Aging Report

The Ticket Aging Report is a Ticketing Application report used to report on the number of open or in process tickets at each priority level that were due or created in the following periods:

• > 90 Days: Due or created over 90 days ago.
• 61 - 90 Days: Due or created 61 - 90 days ago.
• 31 - 60 Days: Due or created 31 - 60 days ago.
• 16 - 30 Days: Due or created 16 - 30 days ago.
• < 16 Days: Due or created less than 16 days ago.

Viewing the Ticket Aging Report

To view this report:

1. In the Work Management Toolbar, click View Applications.
2. Click the Ticketing application tile.
3. Under the Standard Reports section of the navigation menu, click Ticket Aging.

To adjust the report filters:

1. In the report toolbar, click Filter.
2. Adjust the filters as needed.
   • Acct/Dept
   • Ticket Type(s)
   • Responsibility
   • Primary Group Responsibility
   • Reviewer
   • Priority
   • Creator
   • Created (From, To)
   • Person Unassigned: If enabled, the report only includes tickets where no one has taken primary responsibility of the ticket.
   • Overdue: (Enabled by default) If enabled, the report only includes tickets that have a due date that is prior to or on the current date.
     • The results will also use the difference between the due date and the current date/time instead of the difference between the created date and the current date/time.
   • Custom Fields
3. Click Apply.

To see more info on the tickets, click a ticket priority level in the chart.