Questions

Categories View All Categories

General Questions

Email Monitor no connecting

Hello!
We have inherited a TDX environment where an Email Auth Account was already configured in the Ticketing app. I setup a monitor, but I keeps getting the error below. My email folders are in the root as shown in the second image. I chang...
1 Answer
Michael Rodriguez Last activity on 10/13/2023 9:22:08 AM by Mark Sayers

Department read-only default value

Hello!
Wondering if anyone know how to add a default value to department and if it can be made ready-only in forms. I am thinking of making a college name static value for departments on all forms.
1 Answer
Michael Rodriguez Last activity on 10/12/2023 1:08:16 PM by Brittany Renn

Auto assigning a custom attribute

we have an HR ticketing application, is there a way that when an email comes in, it auto assigns a custom attribute such as our General help Category?
1 Answer
James Richard Last activity on 10/12/2023 11:16:27 AM by Brittany Renn

Workflow Timer Step

Hello everyone, is there a known issue with the Timer service in TDX Workflows?
I have a 1 minute timer in a couple different workflows, but it never takes 1 minute. It usually takes about 5 minutes, but I've seen it take over 10 minutes as w...
1 Answer
Tamara Buch Last activity on 10/11/2023 4:31:03 PM by Mark Sayers

How to Assign Responsibility of the ticket in a Form

When I create my form, "Responsible" is not a built in option. I want the person filling out the form to choose who is responsible for the ticket.
When I create an attribute that is named "Responsible," it doesn't actually assign the ticket ...
1 Answer
Ryan Clarke Last activity on 10/11/2023 1:09:36 PM by Mark Sayers

Out of Service Asset Status

Is it possible to to add this as a filtering option in both Asset and Configuration Item Reports? I'm not seeing where I can do this. I can set "Is Active" to false for Configuration Items, but I am unable to set "Is Out of Service" for Assets. I...
1 Answer
Mallory Crowner Last activity on 10/11/2023 10:41:10 AM by Mark Sayers

Clearing Application Level Shared Data

If you have an application-level shared data object, that gets populated when a subflow is executed and then used by the main flow. Then, the next time you run the main flow, you want a clean set of data. How can you then clear the existing dat...
1 Answer
Tevis Boulware Last activity on 10/11/2023 10:11:29 AM by Mark Sayers

Workflow Stages

Hi!
Are workflow Stages required for successful implementation of workflows?
Also the approvers in various sequential steps are also in the group the ticket is assigned to. Sometimes an approver that is far down the line in the approval p...
1 Answer
Michael Rodriguez Last activity on 10/10/2023 10:25:25 AM by Mark Sayers

Email monitor vs automation rule

Hi!
When an email monitor captures an incoming ticket will automation rules get to it first? If I set the responsible group in the email monitor, will automation rules leave it alone? Could I leave the responsible group in the monitor blank a...
1 Answer
Michael Rodriguez Last activity on 10/9/2023 9:09:31 AM by Brittany Renn

Survey API endpoint

I think I know the answer, but is there a survey API? I can't seem to find anything so I think not. If no, is there a way to trigger certain survey responses, say negative feedback, so someone is alerted right away?
1 Answer
David Mitchell Last activity on 10/9/2023 9:12:29 AM by Brittany Renn

Share desktop template with a group instead of individual people

Is there a way to share desktop template with a group instead of individual people? We have several templates that were used only by leadership in our PMO that have gained traction, and we would now like to share these with our entire IT org. We ...
1 Answer
Tracey Davis Last activity on 10/6/2023 3:34:13 PM by Brittany Renn

Notifications to resources added as "People' to tickets?

Is there a way to send automatied notifications to resources that are added as "People' to tickets?
1 Answer
Rebecca Murphy Last activity on 10/6/2023 11:57:03 AM by Brittany Renn

API TicketFeedEntry.Notify

.../TDWebApi/Home/member/TeamDynamix.Api.Feed.TicketFeedEntry.Notify
"The list of email addresses to notify. Generally speaking, these values should correspond with the property of a , but other email addresses may be included as well."
...
2 Answers
Scott Cory Last activity on 10/5/2023 2:52:08 PM by Scott Cory

Permissions to Add People to an Application?

Is there a permission setting that allows a person who is an Admin of a ticketing application to add and remove people from the application?

Thanks, Tevis
1 Answer
Tevis Boulware Last activity on 10/5/2023 12:09:46 PM by Mark Sayers

How to get a list of users in an application using the API

Is it possible to get a list of users that belong to an application, using the API?
I tried creating a report but I couldn't find a filter based on the application.
None of the API endpoints give me a list of users and the applications they...
1 Answer
Ashbinder Saini Last activity on 10/5/2023 9:26:47 AM by Brittany Renn

Webhook for Projects

Is there a webhook for projects, e.g., for task updates? Or are those accessible in other ways?
1 Answer
David Tod Last activity on 10/4/2023 2:35:28 PM by Brittany Renn

Technician License vs Technician + Reporting License

I am investigating whether it is possible to grant a technician the ability to access tickets without the ability to create reports.
Granting them a security role of Technician + Reporting or just Technician does not change their capabilities...
1 Answer
Naseem Benjelloun Last activity on 10/4/2023 2:19:58 PM by Mark Sayers

Filter "System" entries in the modified by report filter

Is it possible to filter out modifications made by the "System" like is possible with the modified by report filter? I would like to make a report that will show my team unassigned tickets that have had client engagement but the system entries ma...
1 Answer
Andrew Renton Last activity on 10/4/2023 10:44:50 AM by Mark Sayers

Running reports based only on time OR date (rather than both)

Hi folks,
Hoping someone can help out here: I'm trying to run a pair of reports on tickets with the Event Support type, and I need to run two separate reports: one on events ending after 7 pm, and another on events occurring on Saturdays on S...
1 Answer
Stuart Carapola Last activity on 10/4/2023 9:49:40 AM by Mark Sayers

Preventing People From Seeing Tickets they shouldn't have access to

See the screen capture below. We have a Security Ticket application that is restricted to staff in the Security Office. However, users who do not have access to the Security Tickets application can see these tickets if they do a Search. For ex...
1 Answer
Tevis Boulware Last activity on 10/3/2023 2:39:29 PM by Mark Sayers

Notify a Group on the Update screen

Hi folks,
Is there a way to Notify a Group that has not previously been involved with a ticket on the Update screen? I thought I might be able to find the TDx Group as an option in the "Notify Other Poeple" field but it doesn't seem to be the...
1 Answer
Erin Tramble Last activity on 10/3/2023 9:34:58 AM by Mark Sayers

Forwarded emails not being processed by email monitor

Hi folks,
Question on what you'd suggest for best practice on forwarded emails. We have our email monitors and our replies monitor as separate mailboxes. So, when users reply to an existing ticket that reply defaults to the reply address and...
1 Answer
Steve Aker Last activity on 10/2/2023 1:23:06 PM by Mark Sayers

Specific Ticket Task ID from Workflow Response Body

Hello,
Is there a way to get a specific Ticket Task ID from the response body of a Get Ticket web service method in a workflow? The goal is to update only a specific ticket task description with information from the ticket.
PUT: https://...
1 Answer
Scott Cory Last activity on 9/29/2023 4:02:29 PM by Mark Sayers

Related articles

Is there a limit to the number of "related articles" we can have on a service?
1 Answer
Danee Gunka Schwartz Last activity on 9/29/2023 1:36:17 PM by Mark Sayers

emailing to a cell phone

I would like to set up a "generic" user within teamdynamix that only has basically an alert/notification email and will only be used in a workflow so that we can notify someone when there is an urgent maintenance ticket come into our queue. Is...
1 Answer
Darla Bury Last activity on 9/27/2023 3:24:39 PM by Mark Sayers

Popular Tags

View All Tags