Technician License vs Technician + Reporting License
I am investigating whether it is possible to grant a technician the ability to access tickets without the ability to create reports.
Granting them a security role of Technician + Reporting or just Technician does not change their capabilities to configure reports. Is there a difference between these two license types?
Asked by Naseem Benjelloun
on Wed 10/4/23 2:02 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Wed 10/4/23 2:19 PM
Hello Naseem,
Unfortunately no, there is no current ability to restrict access to create reports if someone has access to the ticketing application.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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