Notify a Group on the Update screen
Hi folks,
Is there a way to Notify a Group that has not previously been involved with a ticket on the Update screen? I thought I might be able to find the TDx Group as an option in the "Notify Other Poeple" field but it doesn't seem to be there.
Thanks,
Erin
Asked by Erin Tramble
on Tue 10/3/23 8:24 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Tue 10/3/23 9:34 AM
Hi Erin,
A group has to have some association with the ticket to be notified as a whole. You can certainly add members of that group to your notify other people field, but not to select the whole group for notification.
You might need to make this group be the reviewer of the Ticket Type or something so they show up as an option to notify.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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