Questions

Hi All,
Wondering if there is a way to create a workflow to notify the responsible tech and/or group of a file attachment to a ticket either at the time of SR submission or after the fact.

When trying to update a number of tickets at once, either using Action > Update or Comment , it doesn't appear possible to notify more than one resource (Group, Responsible, Requestor, etc). Is this not possible or am I just missing something...

Hi folks,
Is there a way to Notify a Group that has not previously been involved with a ticket on the Update screen? I thought I might be able to find the TDx Group as an option in the "Notify Other Poeple" field but it doesn't seem to be the...

Could you please tell me if there is a current setting to Notify Requester on Technician Reassignment?

Hello:

I would like to ask if there is a way to add a particular technician to notifications if tickets are canceled with particular custom attributes selected? Would it be necessary to implement a workflow with notification steps?

Usin...