Questions
Categories View All Categories
General QuestionsInventory Client
Hello,
My department is starting to look at using TeamDynamix as a way to bring in inventory.
Before fully implementing this, does anyone know if there's a way to get hold of an executable or msi of the client for testing purposes?
T...
My department is starting to look at using TeamDynamix as a way to bring in inventory.
Before fully implementing this, does anyone know if there's a way to get hold of an executable or msi of the client for testing purposes?
T...
2 Answers
Darrell Millar
Last activity on 5/22/2023 11:38:54 AM by Darrell Millar
Ticket & People - Contacts
So if you are a technician and working a ticket unless you click on the People link at the top of the ticket you do not see the other contacts on a ticket. Is there some way to add the number of people on the ticket?
Or is there somewhere on ...
Or is there somewhere on ...
1 Answer
Brian Harmon
Last activity on 5/22/2023 9:37:56 AM by Brittany Renn
Features that don't work in sandbox
Is there a comprehensive list of the features that are turned off for Sandbox?
1 Answer
Mariah Rible
Last activity on 5/19/2023 4:34:06 PM by Brittany Renn
Converge PMI PDU eligible?
Is any portion of the TDx converge sessions next week eligible to be claimed as PMI PDUs?
thanks!
thanks!
1 Answer
Rebecca Murphy
Last activity on 5/22/2023 9:05:48 AM by Mark Sayers
Bulk updates to existing user records
Hello
We are gearing up for the deployment of capacity planning, and I need to ensure certain options are activated in user records. Can the import tool be used to perform bulk updates to existing user records? For example: Checking "us...
We are gearing up for the deployment of capacity planning, and I need to ensure certain options are activated in user records. Can the import tool be used to perform bulk updates to existing user records? For example: Checking "us...
1 Answer
Eugene McGeehan
Last activity on 5/19/2023 3:48:51 PM by Brittany Renn
Hiding fields within an asset
Is there a way to hide certain fields within an asset that are not an attribute like the external ID? And also can we hide the asset feed by default?
1 Answer
James Richard
Last activity on 5/19/2023 10:21:26 AM by Brittany Renn
API People/Search - Getting HTTP 429 Too Many Requests
Hello, was something changed to the People/Search API ratelimit?
1 Answer
Edith Murillo
Last activity on 5/19/2023 10:22:56 AM by Brittany Renn
Cascade by Default
Hello,
Is there a setting to have the Cascade box checked by default on Parent Tickets? I searched for it in Settings and could not find it.
Is there a setting to have the Cascade box checked by default on Parent Tickets? I searched for it in Settings and could not find it.
1 Answer
Scott Cory
Last activity on 5/19/2023 10:25:13 AM by Brittany Renn
Unable to Send IPaaS Email notifications
Please see the following screen capture. I have a fairly simple flow where I am trying to send an SMTP email notification through Office365I believe I have the credential set up correctly, and the Sys Admin has verified the settings on the SMTP ...
1 Answer
Tevis Boulware
Last activity on 5/22/2023 10:31:18 AM by Mark Sayers
Is it possible to see attachments in TDMobile?
is it possible to see attachments in TDMobile? If this is not true am I missing a setting to update so that attachments can be seen in ticket while in TDMobile? If not should I put this in as a feature request? Is the only work around to move t...
1 Answer
James Tiggett III
Last activity on 5/18/2023 9:57:13 AM by Mark Sayers
loaner computer checkout form
We have a "contract" (literally a printed sheet of paper) we have users sign if they need a longer-term loaner machine, including several bullet points and their name, signature, date, & and ITS witness. We're thinking about the best way to i...
1 Answer
Becky Klein
Last activity on 5/17/2023 2:35:31 PM by Mark Sayers
API/IPaaS API to Update Ticket Feed?
Is there an API/IPaaS connector to update a ticket feed without updating a Ticket task feed?
Thanks, Tevis
Thanks, Tevis
1 Answer
Tevis Boulware
Last activity on 5/17/2023 2:01:13 PM by Mark Sayers
SLA Dashboard(s)
Does anyone have a good SLA dashboard (maybe one used by techs and one by managers) that works well for your teams? Rather than reinventing the wheel, I thought I would see what others are doing. Thanks!
1 Answer
Cassandra Slagg
Last activity on 5/17/2023 1:35:00 PM by Brittany Renn
iPaaS Flow Variable reference in SET FROM JSON Script
We have a flow with a "Set [ ] from Json" steps, and then inside the Script it makes a reference like:
var data = $ds$360;
How do we associate a specific parameter/variable or know what parameter/variable is referenced to $d2$...
1 Answer
Will Tonkin
Last activity on 5/17/2023 11:32:39 AM by Mark Sayers
Change Project Health Icons and/or Colors
Hello,
Is there any way to change the project health icons or their colors? We have had some negative feedback from executives regarding the yellow health icon (triangle w/ exclamation point) and its color as it looks more brown than yellow,...
Is there any way to change the project health icons or their colors? We have had some negative feedback from executives regarding the yellow health icon (triangle w/ exclamation point) and its color as it looks more brown than yellow,...
1 Answer
Bryan DeChaine
Last activity on 5/16/2023 4:14:08 PM by Mark Sayers
Certificate renewal
My administrator sent me what is below. Can you tell where I need to replace the certificates and any instructions?
"We need to install the renewed *.dom.edu certificate via the TD admin console for ldap lookup encryption to the DCs and also...
"We need to install the renewed *.dom.edu certificate via the TD admin console for ldap lookup encryption to the DCs and also...
1 Answer
Alex Oquendo
Last activity on 5/16/2023 2:47:26 PM by Mark Sayers
documentation for Source Parameter in web service methods
I am wondering if there is documentation that explains what is allowed in the Source Parameter field of a web service method.
In my searches, I have found answers in this question area that include the following:
workflowSavedRespObjec...
In my searches, I have found answers in this question area that include the following:
workflowSavedRespObjec...
1 Answer
David Gerstenecker
Last activity on 5/16/2023 3:24:43 PM by Mark Sayers
Query Merged Tickets
How to find merged tickets in TDX? If I know a ticket has been merged, I could search for that ticket in the UI and it would tell me that the ticket had been merged. Is it possible to search for merged tickets using the API?
1 Answer
Sharon Zhu
Last activity on 5/16/2023 10:49:49 AM by Mark Sayers
Checkbox List values in Notification Templates
Is there a way to make the selected values for a Checkbox List in notification templates appear on a new line for each value? Or at least be separated by a comma? Currently they appear all in one long sentence (see attachmed) and there's no way t...
1 Answer
Mariah Rible
Last activity on 5/16/2023 2:50:40 PM by Mark Sayers
New Release 11.7 - and Auto-Refresh of Desktops
I have read the release notes and it states is refreshes "periodically" not able to find out what is the auto-refresh time ?
Is it every minute? IS this something we can control in the Admin console ?
Thank you in advance for the info...
Is it every minute? IS this something we can control in the Admin console ?
Thank you in advance for the info...
3 Answers
Angela Elia
Last activity on 5/24/2023 9:01:47 AM by Jeffrey Otey
TeamDynamix for Policy Documentation
I'm trying to assess the viability of TeamDynamix for more than just knowledge article documentation. I'd like to use it as a portal for policy documentation (security policies and articles). These typically need to be able to be shared with clie...
1 Answer
David Kifer
Last activity on 5/15/2023 10:47:53 AM by Mark Sayers
Automatically Notify Ticket Contacts
Good morning,
I'd like to find out if there's any way to have a ticket automatically add its Contact(s) (i.e. anyone in the People tab) when adding a Comment without using a global setting, or to pull a Contact into a workflow's Notification ...
I'd like to find out if there's any way to have a ticket automatically add its Contact(s) (i.e. anyone in the People tab) when adding a Comment without using a global setting, or to pull a Contact into a workflow's Notification ...
1 Answer
Nate Sakovitch
Last activity on 5/15/2023 8:54:50 AM by Mark Sayers
Project Request Stakeholder does not see the Project Request screen in TDClient
I have a Sponsor who submitted a project request but when they go to the TDClient home page under services, they do not see the project requests tab but do see the service requests tab.
Is this a issue with their role or license type?
Is this a issue with their role or license type?
1 Answer
Mark Juzwiak
Last activity on 5/12/2023 2:52:29 PM by Mark Sayers
TDX Ticket Retention
Hi all,
Does TDX keep tickets for a specified amount of time and then after being closed for X time they are deleted? If so, what does this time frame look like? Is this something we can configure on our end somehow to automaticaly retain tic...
Does TDX keep tickets for a specified amount of time and then after being closed for X time they are deleted? If so, what does this time frame look like? Is this something we can configure on our end somehow to automaticaly retain tic...
1 Answer
Katelin Anderson
Last activity on 5/12/2023 1:32:07 PM by Mark Sayers
Automatically update ticket statuses
I see a prior question posed with the same title dated 3/17/22.
I'm hoping with release updates, that the answer has changed! Is there a way now to automatically update
a ticket status upon being assigned to someone? Thank you
I'm hoping with release updates, that the answer has changed! Is there a way now to automatically update
a ticket status upon being assigned to someone? Thank you
1 Answer
Virginia Jacob
Last activity on 5/12/2023 11:34:40 AM by Brittany Renn