Questions

Categories View All Categories

General Questions

Inventory Client

Hello,
My department is starting to look at using TeamDynamix as a way to bring in inventory.
Before fully implementing this, does anyone know if there's a way to get hold of an executable or msi of the client for testing purposes?
T...
2 Answers
Darrell Millar Last activity on 5/22/2023 11:38:54 AM by Darrell Millar

Ticket & People - Contacts

So if you are a technician and working a ticket unless you click on the People link at the top of the ticket you do not see the other contacts on a ticket. Is there some way to add the number of people on the ticket?
Or is there somewhere on ...
1 Answer
Brian Harmon Last activity on 5/22/2023 9:37:56 AM by Brittany Renn

Features that don't work in sandbox

Is there a comprehensive list of the features that are turned off for Sandbox?
1 Answer
Mariah Rible Last activity on 5/19/2023 4:34:06 PM by Brittany Renn

Converge PMI PDU eligible?

Is any portion of the TDx converge sessions next week eligible to be claimed as PMI PDUs?
thanks!
1 Answer
Rebecca Murphy Last activity on 5/22/2023 9:05:48 AM by Mark Sayers

Bulk updates to existing user records

Hello

We are gearing up for the deployment of capacity planning, and I need to ensure certain options are activated in user records. Can the import tool be used to perform bulk updates to existing user records? For example: Checking "us...
1 Answer
Eugene McGeehan Last activity on 5/19/2023 3:48:51 PM by Brittany Renn

Hiding fields within an asset

Is there a way to hide certain fields within an asset that are not an attribute like the external ID? And also can we hide the asset feed by default?
1 Answer
James Richard Last activity on 5/19/2023 10:21:26 AM by Brittany Renn

API People/Search - Getting HTTP 429 Too Many Requests

Hello, was something changed to the People/Search API ratelimit?
1 Answer
Edith Murillo Last activity on 5/19/2023 10:22:56 AM by Brittany Renn

Cascade by Default

Hello,
Is there a setting to have the Cascade box checked by default on Parent Tickets? I searched for it in Settings and could not find it.
1 Answer
Scott Cory Last activity on 5/19/2023 10:25:13 AM by Brittany Renn

Unable to Send IPaaS Email notifications

Please see the following screen capture. I have a fairly simple flow where I am trying to send an SMTP email notification through Office365I believe I have the credential set up correctly, and the Sys Admin has verified the settings on the SMTP ...
1 Answer
Tevis Boulware Last activity on 5/22/2023 10:31:18 AM by Mark Sayers

Is it possible to see attachments in TDMobile?

is it possible to see attachments in TDMobile? If this is not true am I missing a setting to update so that attachments can be seen in ticket while in TDMobile? If not should I put this in as a feature request? Is the only work around to move t...
1 Answer
James Tiggett III Last activity on 5/18/2023 9:57:13 AM by Mark Sayers

loaner computer checkout form

We have a "contract" (literally a printed sheet of paper) we have users sign if they need a longer-term loaner machine, including several bullet points and their name, signature, date, & and ITS witness. We're thinking about the best way to i...
1 Answer
Becky Klein Last activity on 5/17/2023 2:35:31 PM by Mark Sayers

API/IPaaS API to Update Ticket Feed?

Is there an API/IPaaS connector to update a ticket feed without updating a Ticket task feed?
Thanks, Tevis
1 Answer
Tevis Boulware Last activity on 5/17/2023 2:01:13 PM by Mark Sayers

SLA Dashboard(s)

Does anyone have a good SLA dashboard (maybe one used by techs and one by managers) that works well for your teams? Rather than reinventing the wheel, I thought I would see what others are doing. Thanks!
1 Answer
Cassandra Slagg Last activity on 5/17/2023 1:35:00 PM by Brittany Renn

iPaaS Flow Variable reference in SET FROM JSON Script


We have a flow with a "Set [ ] from Json" steps, and then inside the Script it makes a reference like:
var data = $ds$360;

How do we associate a specific parameter/variable or know what parameter/variable is referenced to $d2$...
1 Answer
Will Tonkin Last activity on 5/17/2023 11:32:39 AM by Mark Sayers

Change Project Health Icons and/or Colors

Hello,
Is there any way to change the project health icons or their colors? We have had some negative feedback from executives regarding the yellow health icon (triangle w/ exclamation point) and its color as it looks more brown than yellow,...
1 Answer
Bryan DeChaine Last activity on 5/16/2023 4:14:08 PM by Mark Sayers

Certificate renewal

My administrator sent me what is below. Can you tell where I need to replace the certificates and any instructions?
"We need to install the renewed *.dom.edu certificate via the TD admin console for ldap lookup encryption to the DCs and also...
1 Answer
Alex Oquendo Last activity on 5/16/2023 2:47:26 PM by Mark Sayers

documentation for Source Parameter in web service methods

I am wondering if there is documentation that explains what is allowed in the Source Parameter field of a web service method.
In my searches, I have found answers in this question area that include the following:
workflowSavedRespObjec...
1 Answer
David Gerstenecker Last activity on 5/16/2023 3:24:43 PM by Mark Sayers

Query Merged Tickets

How to find merged tickets in TDX? If I know a ticket has been merged, I could search for that ticket in the UI and it would tell me that the ticket had been merged. Is it possible to search for merged tickets using the API?
1 Answer
Sharon Zhu Last activity on 5/16/2023 10:49:49 AM by Mark Sayers

Checkbox List values in Notification Templates

Is there a way to make the selected values for a Checkbox List in notification templates appear on a new line for each value? Or at least be separated by a comma? Currently they appear all in one long sentence (see attachmed) and there's no way t...
1 Answer
Mariah Rible Last activity on 5/16/2023 2:50:40 PM by Mark Sayers

New Release 11.7 - and Auto-Refresh of Desktops

I have read the release notes and it states is refreshes "periodically" not able to find out what is the auto-refresh time ?
Is it every minute? IS this something we can control in the Admin console ?
Thank you in advance for the info...
3 Answers
Angela Elia Last activity on 5/24/2023 9:01:47 AM by Jeffrey Otey

TeamDynamix for Policy Documentation

I'm trying to assess the viability of TeamDynamix for more than just knowledge article documentation. I'd like to use it as a portal for policy documentation (security policies and articles). These typically need to be able to be shared with clie...
1 Answer
David Kifer Last activity on 5/15/2023 10:47:53 AM by Mark Sayers

Automatically Notify Ticket Contacts

Good morning,
I'd like to find out if there's any way to have a ticket automatically add its Contact(s) (i.e. anyone in the People tab) when adding a Comment without using a global setting, or to pull a Contact into a workflow's Notification ...
1 Answer
Nate Sakovitch Last activity on 5/15/2023 8:54:50 AM by Mark Sayers

Project Request Stakeholder does not see the Project Request screen in TDClient

I have a Sponsor who submitted a project request but when they go to the TDClient home page under services, they do not see the project requests tab but do see the service requests tab.
Is this a issue with their role or license type?
1 Answer
Mark Juzwiak Last activity on 5/12/2023 2:52:29 PM by Mark Sayers

TDX Ticket Retention

Hi all,
Does TDX keep tickets for a specified amount of time and then after being closed for X time they are deleted? If so, what does this time frame look like? Is this something we can configure on our end somehow to automaticaly retain tic...
1 Answer
Katelin Anderson Last activity on 5/12/2023 1:32:07 PM by Mark Sayers

Automatically update ticket statuses

I see a prior question posed with the same title dated 3/17/22.
I'm hoping with release updates, that the answer has changed! Is there a way now to automatically update
a ticket status upon being assigned to someone? Thank you
1 Answer
Virginia Jacob Last activity on 5/12/2023 11:34:40 AM by Brittany Renn

Popular Tags

View All Tags