Questions

API URL Parameter

Can we add a parameter to the API endpoint on a Web Service Method to have a comment entry notify the responsible group? POST .../TDWebApi/api/{appId}/tickets/{id}/feed
.../TDWebApi/api/{appId}/tickets/{id}/feed ?notifyResponsible={notifyRes...

1 Answer

Scott Cory Last activity on 11/21/2023 1:37:33 PM by Mark Sayers

Cannot delete forms

Hi!
We inherited the TDX instance that we have now. We have managed to delete all the tickets and services created by the previous department. However, there are some forms that I cannot figure out how to delete. See below. I cannot seem to f...

1 Answer

Michael Rodriguez Last activity on 11/21/2023 9:49:07 AM by Mark Sayers

PM is prompted to request permission to check on her project?

Good morning,
For some reason a PM is being prompted to seek permission to review her project. Do you know why that would be happening? It doesn't seem to be all of her projects, but one specifically. I can't find any apparent issues.
th...

1 Answer

Michelle King Last activity on 11/20/2023 10:07:55 AM by Mark Sayers

Attribute limiting

When creating attributes for forms and services there are some I would like to limit the available input spaces. For instance, a Students ID Number is only ever 9 digits, would I be able to limit the input to only that set amount of numbers?

1 Answer

Justin Goode Last activity on 11/17/2023 12:20:01 PM by Brittany Renn

Turn of PM notifications when updating allocations on resource management screen

see attached

1 Answer

Rebecca Murphy Last activity on 11/17/2023 2:46:00 PM by Brittany Renn

Duplicate departments

We have some duplicate departments that we need to clean up, What happens to the tickets associated with one of these departments that we will delete? Will it just remove it from the ticket or delete the ticket?

1 Answer

James Richard Last activity on 11/17/2023 10:04:59 AM by Brittany Renn

Checking Duplicates in Asset Management

Hello:
It is understood that duplicate assets are avoided by updating assets with duplicate service tags when using the Asset Import Tool, but there does not seem to be a way to avoid duplicates by service tag or serial number when creating a...

1 Answer

Anderson Hanchett Last activity on 11/16/2023 3:40:17 PM by Mark Sayers

Ticket Source values

Where can one edit and add to the available values for ticket Source? We want to set it to "Imported" for some tickets we are bringing in.

1 Answer

Jon Ricketson Last activity on 11/16/2023 12:27:21 PM by Brittany Renn

Expendable Asset Tracking

I am looking into tracking some items that are going to fluctuate in quantity constantly. Has anyone done this successfully and if so or not what would be the best method to do so? I worry about the ability to not see the quantities for the asset...

1 Answer

Daniel Parten Last activity on 11/15/2023 5:06:06 PM by Mark Sayers

Access to move tickets between ticketing apps

Where can I find information on how to setup access for someone to move tickets between multiple ticketing apps?

1 Answer

Alex Oquendo Last activity on 11/15/2023 3:26:06 PM by Mark Sayers

Notify All by default on ticket updates...except the creator

I want tickets to notify everyone associated with a ticket...except the creator. Is this possible? Our helpdesk often times creates tickets for callers. If I add additional people to the ticket I want those people to get updates about the ticket,...

1 Answer

Justin Tate Last activity on 11/15/2023 11:17:45 AM by Brittany Renn

Restoring a deleted Asset?

Hello
There is an asset in our Asset/CI app that was deleted accidentally. It's in the Deleted Asset/CI section in the Admin console. Is there anyway to restore this asset without rebuilding it?

Thanks!
Eugene

1 Answer

Eugene McGeehan Last activity on 11/15/2023 11:50:48 AM by Mark Sayers

Generating Tickets from Questions App

Is there a way to automatically generate tickets when users ask questions in the questions app?
Thank you.

1 Answer

Anderson Hanchett Last activity on 11/15/2023 9:28:01 AM by Brittany Renn

Ticket + Asset Reports

Hi,
I'm looking to create a report that will give me a column with a ticket ID and a column with the Assets associated to that ticket. Oddly enough this doesn't seem to be possible. I've created many reports but don't seem to be able to make ...

1 Answer

Carl Amlin Last activity on 11/14/2023 4:10:19 PM by Mark Sayers

Modified By ticketing attribute filtering in reports

Why is it that some standard People type Ticketing attributes allow report filtering on "has a value" and "has no value", and some do not? For example, Requestor and Dept. Manager allow these filtering options, but Modified By does not. We wan...

1 Answer

Jon Ricketson Last activity on 11/14/2023 2:17:05 PM by Mark Sayers

Task Templates

Is there a way in TDX of "tagging" a task template of who owns them (and therefore is responsible for updating/modifying the tasks)?
Thanks.
Sharon J.

1 Answer

Sharon Jarmoc Last activity on 11/14/2023 12:05:02 PM by Mark Sayers

Deleting a User from a List in iPaaS

Hello, I have two lists of users, list A and list B. Currently I have a for each loop that will go through each user in list B and check to see if the user is in list A. If the user is not in list A, then the user is deleted from list B which is ...

1 Answer

Jennifer Jennings Last activity on 11/14/2023 11:18:29 AM by Jennifer Jennings

Announcements?

Do Admins have the ability to create announcements like the ones TeamDynamix Admin posts?
Thanks, Tevis

1 Answer

Tevis Boulware Last activity on 11/14/2023 9:07:24 AM by Brittany Renn

iPaaS API for Portfolio Planning

Hi, I am trying to set up some flows that can retrieve data about Projects from Portfolio Planning. Is there an API for Portfolio Planning that can interact with Scorecards or it is part of another API? If not, what are some ideas on accessing ...

1 Answer

James Cherry Last activity on 11/14/2023 9:18:24 AM by Mark Sayers

Time and Expense adjustments/edits

Is it possible to adjust or edit time after they've been entered on a ticket in the T&E tab? See attached.

1 Answer

Tony Dufault Last activity on 11/13/2023 3:51:01 PM by Mark Sayers

Requestor change with automation

Is there a way to change the requestor on a ticket with automation? We are getting alerts from an email address and they get sent to our tech support email. They have the name of the domain user in the subject line and can also add it anywhere in...

1 Answer

Justin Goode Last activity on 11/13/2023 2:42:01 PM by Mark Sayers

Email Signatures and Notifications

I have noticed when people reply to ticket notifications from outlook, TDX tries to capture their signature as an image. It looks reasonable in the ticket but in the notification it seems like the image is about 10x the size of the original image...

1 Answer

Justin Goode Last activity on 11/13/2023 1:03:53 PM by Mark Sayers

FCR reports and ITDL reports

Does TD have the capability to run FCR (First Call Resolution) reports?
Was just hit with that question, but they also mentioned that there was a way to run an ITDL report in TDX based on our version. we are using version 11.8

2 Answers

Justin Manibog Last activity on 11/13/2023 1:29:36 PM by Greg Van De Mark

Project Task Pie Chart

I am trying to create a Pie chart for a specific project with pieces of the pie indicating percent of project tasks in each Task Status (In progress,completed, overdue, not started, delayed).
It seems as though "Task Status" is not coming thr...

1 Answer

Wendy Helm Last activity on 11/10/2023 1:14:50 PM by Brittany Renn

Assign/Reassign Ticket on Ticket Update Page

Is there a way to make this field required so our TDNext users aren't blanking it out?

1 Answer

Brett Harkrader Last activity on 11/9/2023 2:46:07 PM by Mark Sayers

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