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General QuestionsCheckbox with text option
Is there a way to have a checkbox field to include user text input? Example: Requesting technology...select the type of technology needed (provided option) and an area is needed to enter quantity or other details regarding selection.
1 Answer
Lori Brinkhus
Last activity on 2/11/2022 11:20:52 AM by Mark Sayers
Classification API
I am trying to test the API /api/{appId}/tickets/{id}/classification?newClassificationId={newClassificationId} but I am getting the error "403 ForbiddenYou do not have permission to change this ticket's classification."
My Web Service account...
My Web Service account...
1 Answer
Bobby Jones
Last activity on 2/11/2022 9:18:10 AM by Mark Sayers
impersonate a user
Hello,
Is there a way to impersonate a TDX user to see what access/apps they have as an admin?
Thanks,
Ami
Is there a way to impersonate a TDX user to see what access/apps they have as an admin?
Thanks,
Ami
1 Answer
Ami Trivedi
Last activity on 2/10/2022 3:04:04 PM by Mark Sayers
Multi-select custom attribute not showing all possible choices
I have a form with a multi-select custom attribute. I initially created it with just a few of the choices and now I have updated it with the remaining choice options. Is there a trick for getting the form to refresh that field so that the newly a...
1 Answer
Bobby Jones
Last activity on 2/10/2022 12:07:13 PM by Mark Sayers
Projects Created through Intake Requests
Hello
I want to create a report which has the list of projects that have been created through Intake Requests. Also include date when the request was submitted and the date it was approved.
Can I run such a report.
Thanks
I want to create a report which has the list of projects that have been created through Intake Requests. Also include date when the request was submitted and the date it was approved.
Can I run such a report.
Thanks
1 Answer
Meena Murali
Last activity on 2/10/2022 9:16:42 AM by Mark Sayers
Warn of ticket assignment when technician Away/Sick/Etc.
We're trying to find a way to manage our planned and unplanned absenteeism to make sure that urgent tickets don't get assigned to someone who's unavailable.
It appears this is handled quite while within PM, but I can't see to find a way to ha...
It appears this is handled quite while within PM, but I can't see to find a way to ha...
1 Answer
Jason Clark
Last activity on 2/9/2022 3:13:32 PM by Mark Sayers
Approve or Reject Item
Please explain how the approved item or reject item is used in the Approval step.
1 Answer
Valencia Ingram
Last activity on 2/9/2022 1:43:58 PM by Mark Sayers
Workflow Task Step
I created a new application. Within the application, I created a workflow. The task step is not showing any employees or groups that I can assign the task. All of the other steps I have added allowed me to add a responsible person or role. What c...
1 Answer
Valencia Ingram
Last activity on 2/9/2022 11:51:32 AM by Mark Sayers
API Ticket Creation
I am able to use the tickets API to create a ticket using the appropriate form ID. This form has some custom attributes with default values.
When I view the ticket details in TDNext as a Tech or in Client as the Requestor, the ticket doesn't ...
When I view the ticket details in TDNext as a Tech or in Client as the Requestor, the ticket doesn't ...
3 Answers
Bobby Jones
Last activity on 9/12/2024 3:48:13 PM by Mark Sayers
Using same mailbox for app-level email and replies?
So far, we have always configured a separate email reply monitor from the email monitor(s). As we move to app-specific email configurations - ticketins apps will have their own from address, email monitors, and reply address. Is it possible to us...
1 Answer
Bob Black
Last activity on 2/8/2022 12:41:27 PM by Mark Sayers
Mixed environment for technicians supporting the same customers
What's the best approach for this situation:
Common customers where some support personnel are in the organization and setup a technicians in TDX and others, who support the same customers, are not technicians in TDX. For example: 3 technician...
Common customers where some support personnel are in the organization and setup a technicians in TDX and others, who support the same customers, are not technicians in TDX. For example: 3 technician...
1 Answer
Robert Kelly
Last activity on 2/8/2022 11:53:13 AM by Mark Sayers
What is "Read By" based upon?
We noticed our tickets show "Read By" a number of technicians, even though most of those users never read the ticket. Why is that?
1 Answer
Scott Cory
Last activity on 2/8/2022 9:04:15 AM by Mark Sayers
Is there a way to mark a ticket unread in list view?
Hello,
Tickets in list view are bold and once read by the user or an email, the ticket is marked read and is not bold anymore. Is there a way to manually mark these as bold or unread again?
Thanks.
Phuong
Tickets in list view are bold and once read by the user or an email, the ticket is marked read and is not bold anymore. Is there a way to manually mark these as bold or unread again?
Thanks.
Phuong
1 Answer
Phuong Hoang
Last activity on 2/7/2022 12:33:59 PM by Mark Sayers
Weird SLA Violation
Please see the attached. Can you explain why the SLA was violated on this ticket? Is it because on 2/3/2022 the state transitioned from "On Hold" to "Closed" without going through "In Process"?
Thanks, Tevis
Thanks, Tevis
1 Answer
Tevis Boulware
Last activity on 2/4/2022 11:45:17 AM by Tevis Boulware
Labels for X and Y Axes in charts
Is there a way of adding labels to teh X and Y Axes in the charts?
Thanks for your time!
Jayne
Thanks for your time!
Jayne
1 Answer
Jayne Dissette
Last activity on 2/4/2022 12:39:46 PM by Mark Sayers
1st call resolution ticket
Hello
Would someone be able to assist me in getting a report created for "1st call resolution"? I need one for the month and one for the quarter. I am struggling on what columns I need and what ti filter. Any advice would be appreciated.
...
Would someone be able to assist me in getting a report created for "1st call resolution"? I need one for the month and one for the quarter. I am struggling on what columns I need and what ti filter. Any advice would be appreciated.
...
2 Answers
Lydia Jefferson
Last activity on 2/4/2022 1:13:54 PM by Mark Sayers
Web Methods Using Project API
Is it possible to create a web method to be used in a ticketing application workflow that returns information about a project?
In my sandbox test, using the basic GET..tdwebapi/api/projects/list, the return message is "404 - File or directory...
In my sandbox test, using the basic GET..tdwebapi/api/projects/list, the return message is "404 - File or directory...
1 Answer
Bobby Jones
Last activity on 2/2/2022 3:32:14 PM by Mark Sayers
Can you retrieve the Resp Group ID from a ticket in a web service method?
I'm able to retrieve the Primary Resp UID from the ticket in a web service method and the Responsible Group Name but don't see one specific to the Responsible Group ID? Would like to create a new ticket with the same Responsible Group and User in...
1 Answer
Phuong Hoang
Last activity on 2/1/2022 3:25:51 PM by Mark Sayers
Include Feed and attachments in Copy Ticket API
Hi All,
I am using this POST API to copy a ticket into another application.
https://##.teamdynamix.com/TDWebApi/api/130/tickets?EnableNotifyReviewer=false&NotifyRequestor=false&NotifyResponsible=true
Is there any way that I ...
I am using this POST API to copy a ticket into another application.
https://##.teamdynamix.com/TDWebApi/api/130/tickets?EnableNotifyReviewer=false&NotifyRequestor=false&NotifyResponsible=true
Is there any way that I ...
1 Answer
Phil Thomson
Last activity on 2/4/2022 1:01:21 PM by Mark Sayers
Tickets assigned to Locations
We have a building that is now being considered 2 buildings. In trying to set up the new building and rooms, some rooms in the old building have a large number of tickets. Is there a way to bulk change the Location Building and Room in said ticke...
1 Answer
David Robertson
Last activity on 1/27/2022 2:37:31 PM by Mark Sayers
Issues with Mac Monterey
Has anyone reported problems with TeamDynamix and the new MacOS Monterey?
I upgraded my Mac from Big Sur to Monterey mid-November. I had no issues, except with TeamDynamix. The ticket would show that the connection was lost (see attachment M...
I upgraded my Mac from Big Sur to Monterey mid-November. I had no issues, except with TeamDynamix. The ticket would show that the connection was lost (see attachment M...
1 Answer
Heather Malecha
Last activity on 1/26/2022 3:49:26 PM by Mark Sayers
Is there a way for a workflow to change who the ticket is assigned to?
Hello,
I would like for a workflow to change the ticket assignment to an individual or group, based on approval or rejection of a step. Is this possible? I cannot seem to find an obvious option to make this happen. I also cannot find any answ...
I would like for a workflow to change the ticket assignment to an individual or group, based on approval or rejection of a step. Is this possible? I cannot seem to find an obvious option to make this happen. I also cannot find any answ...
1 Answer
Shenandoah Bennett
Last activity on 1/26/2022 2:51:44 PM by Mark Sayers
Trouble generating new MS OAuth 2.0 email auth account token
Hi
We are trying to create a new MS OAuth 2.0 application email auth account. This is replacing a Basic (IMAP) account.
After entering the Client ID and Client Secret, I try to generate the token, Microsoft asks to sign on with the email/...
We are trying to create a new MS OAuth 2.0 application email auth account. This is replacing a Basic (IMAP) account.
After entering the Client ID and Client Secret, I try to generate the token, Microsoft asks to sign on with the email/...
2 Answers
Chuck Renninger
Last activity on 2/7/2022 4:40:26 PM by Chuck Renninger
Web Service Not Showing in Workflow Builder
Please see the following, I have a web service that works as expected when testing, but when I try to reference the web service in a workflow step, I get a web service not found message.
https://www.screencast.com/t/JMb9KV6Oz4q
Can you p...
https://www.screencast.com/t/JMb9KV6Oz4q
Can you p...
1 Answer
Tevis Boulware
Last activity on 1/25/2022 4:43:57 PM by Mark Sayers
Shared Desktop is not refreshing
Greetings,
I am sharing a Desktop Template per instructions and it intitially worked great. I then make some changes, and the shared desktop does not update. I pushed it out again, but it was still the original desktop. The receiver refreshed...
I am sharing a Desktop Template per instructions and it intitially worked great. I then make some changes, and the shared desktop does not update. I pushed it out again, but it was still the original desktop. The receiver refreshed...
1 Answer
Jayne Dissette
Last activity on 1/25/2022 9:59:22 AM by Mark Sayers