Classification API
I am trying to test the API /api/{appId}/tickets/{id}/classification?newClassificationId={newClassificationId} but I am getting the error "403 ForbiddenYou do not have permission to change this ticket's classification."
My Web Service account has access to that app and the Enterprise Security role that allows classification changes.
Is there something else I can check?
Asked by Bobby Jones
on Thu 2/10/22 5:19 PM
Sign In to leave feedback or contribute an answer
Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Fri 2/11/22 9:18 AM
Are you trying to change the classification of a ticket that is currently undergoing a workflow? Ticket classifications cannot be modified if the ticket is in a workflow.
2 of 2 users found this helpful.