We're trying to find a way to manage our planned and unplanned absenteeism to make sure that urgent tickets don't get assigned to someone who's unavailable.
It appears this is handled quite while within PM, but I can't see to find a way to have something in place for general ticketing applications. We're only concerned with manually assigned tickets currently - not automated ticket assignments.
Is there a way to record time off in TDx and have it pop a warning if you're assigning a ticket that day?
Thanks in advance,