Is there a way to mark a ticket unread in list view?
Hello,
Tickets in list view are bold and once read by the user or an email, the ticket is marked read and is not bold anymore. Is there a way to manually mark these as bold or unread again?
Thanks.
Phuong
Asked by Phuong Hoang
on Mon 2/7/22 12:20 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Mon 2/7/22 12:33 PM
Hello Phuong,
Unfortunately that is tied into the ticket's Read By data, so once someone has read the ticket it will be un-bolded on their reports.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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