Questions

Deprecation of Basic authentication in Exchange Online

If you are using basic iMap and not using SSO for TeamDynamix authentication, do the steps below apply when setting up a new Auth Accounts?
Perform these steps in an Incognito/Private Browser Window . This will allow you to generate the ac...
1 Answer
Alex Oquendo Last activity on 9/26/2022 10:43:05 AM by Mark Sayers

API: How to retrieve/update Response Templates?

Hi there,
How can I retrieve/update Response Templates and Response Template Categories using the Web API?
Thanks!
Jus
1 Answer
Juswaldy Jusman Last activity on 9/23/2022 4:27:48 PM by Mark Sayers

Custom location attributes

In the latest version of TDX, you can apprently create a custom location attribut that allows you to use "location" on a form more than once. For the types, we have "location" and "location and room". How are these supposed to work? If I use both...
1 Answer
David Mitchell Last activity on 9/23/2022 10:23:57 AM by Mark Sayers

Email Replies not Posting

Please see the attached EML for these email replies; and for some reason, several replies from this customer were not posted with the ticket.
What would prevent an email reply from being posted, just for an individual customer?
I have sev...
1 Answer
Tevis Boulware Last activity on 9/19/2022 4:30:11 PM by Tevis Boulware

Deleting a Workspace Rule

Can a workspace rule be deleted from the workspace view? I don't see this option in the workspace settings view or while editing a rule.
1 Answer
Jordan Leaman Last activity on 9/22/2022 11:22:27 AM by Mark Sayers

Configuring OAuth for Email Monitor

Hello:
I am attempting to test the setup of Microsoft OAuth with our email monitor, but whenever I select the MS OAuth Email Auth Account, and attempt to save, we receive the error message as seen in attached 2022-09-21_17-14-18.png. We have ...
1 Answer
Anderson Hanchett Last activity on 9/22/2022 10:28:54 AM by Mark Sayers

User Import and Password Expiration Exemption

Is it possible to import users and set them to be exempt from password expiration during the import? We're looking at adding ~20k users, and we don't need them to have expiring passwords for our purposes.
1 Answer
Patrick LaFollette Last activity on 9/22/2022 10:16:55 AM by Mark Sayers

Email Monitor

We have our email monitor on so that we can respond to tickets through email. We are running into the issue where some of our users have their auto-response on and tickets get updated with those emails. We are looking to see if there is a work-ar...
1 Answer
Abelardo Huereque Last activity on 9/22/2022 9:03:32 AM by Mark Sayers

Duplicate Items in Workspace?

Hello, I am setting up our first workspaces and creating rules to display tickets. I would like to have a row for each workspace member assigned tickets and then a row for tickets assigned to the group but not specifically assigned to a member. ...
1 Answer
Tevis Boulware Last activity on 9/21/2022 3:55:08 PM by Mark Sayers

Capturing Proxy Errors for Powershell connector

Hello,
I'm fairly new to this so I'm hoping I'm just missing something simple here. What are the best practices for working with Powershell connector errors that come from "Proxy Error: System.Management.Automation.RemoteException". Normally ...
1 Answer
William Fricke Last activity on 10/6/2022 10:59:59 AM by Mark Sayers

Basic IMAP auth warning

We recently received the warning indicating we have monitors setup with the Basic IMAP authentication but every one I looked at is either Microsoft OAuth 2.0 or OAuth 2.0 (IMAP). Are we getting a false positive on this or is there another place I...
1 Answer
Jason Farrior Last activity on 9/20/2022 3:21:22 PM by Mark Sayers

Sharing reports from Analysis

A director in our organization shared specific time reports from Analysis with a couple of her supervising employees. She thought they would be able to view and edit the report in TDX, however they cannot and I presume it's because neither one ha...
1 Answer
Gretchen Cannon Last activity on 9/20/2022 2:24:11 PM by Mark Sayers

TDX call workflow when status changes to Resolved

I'm attempting to call a workflow from a Automation Rule, and then the workflow will wait 48 hours (3 minutes for my testing) and then change the ticket status to Closed.
I have built the Automation Rule with condition: Status is one of Reso...
1 Answer
Will Tonkin Last activity on 9/20/2022 8:58:51 AM by Mark Sayers

Unable to Reassigned A Survey

Please see the screen capture below. I am trying to assign a survey to a closed ticket that was originally requested by one person, and then the requester was changed. I deleted the original survey request, but as you can see from the screen ca...
1 Answer
Tevis Boulware Last activity on 9/19/2022 4:54:06 PM by Mark Sayers

Custom Report Filter of Title Contains xxxxx filtering whole words only

We had a user set up a custom report with a filter criteria of Title Contains Deploy. The text description of the filter is "Title is like Deploy"
The report contains a ticket if the title contains "Deploy" but it does not if the title conta...
2 Answers
Bill Harlan Last activity on 9/19/2022 2:48:38 PM by Mark Sayers

Import Job Email - Errors Truncated

I loaded a file of people into our sandbox using the PeopleImporter utility. The email I received lists about 75 people who have an invalid choice for the "Acct/Dept" property. The bottom of the emails says this -
-- Errors truncated to 10...
1 Answer
Mike Schuster Last activity on 9/19/2022 10:13:17 AM by Mark Sayers

SSO Certificate Rollover

Hello, our administrators have provided me with the following information concerning the SSO Certificate Rollover, and before I complete the verification, I want to ensure that we have completed all the correct steps:
On the IdP side, I have ...
1 Answer
Tevis Boulware Last activity on 9/16/2022 4:55:40 PM by Mark Sayers

Add a profile picture to a user of type service account?

Is there a way to add a profile picture to a service account?
There isn't an option to add a profile picture to a service account from within the admin user settings for a specific service account. I attempted to get around this by converting...
1 Answer
Greg Benn Last activity on 9/16/2022 4:28:06 PM by Mark Sayers

Deleting a Workspace

Can you delete a workspace that was created by mistake or for testing?
1 Answer
Mandy Tomlinson Last activity on 9/15/2022 3:56:27 PM by Mark Sayers

Ticketing notifications

Will someone only get a notification if a comment is added to a ticket? Example: We had an HR partner add an attachment to a ticket, but didn’t add a comment, and the person responsible for the ticket didn’t know that the attachment was added bec...
1 Answer
Sharon Jarmoc Last activity on 9/13/2022 4:27:26 PM by Mark Sayers

API method for assigning access to an application

Hello,
Is there a way to assign application access through the API? For example, grant a user access to the "My Work" application.
1 Answer
Krzystztof Chrzastowski Last activity on 9/13/2022 1:48:20 PM by Mark Sayers

Add Lookup or People Search to Service Request Form

Is there a way I can create a custom attribute to look-up or search for a person in TDX and only select that one person?
1 Answer
Edith Murillo Last activity on 9/12/2022 5:37:52 PM by David Tod

How do you have tickets that are assigned to a group show up in the desktop of the individual members of the group?

Hi,.
For example, if we have a group with two users in it called Assets, and both users in the group are designated as primary. Neither of the users can see any tickets that are assigned to the Assets group. Where in their desktop can they se...
1 Answer
Malia Gallardo Last activity on 9/13/2022 8:56:21 AM by Mark Sayers

Protected Attributes on Reports

Can a protected attribute be seen on a report if the report is ran by the group that has access to the attribute?
1 Answer
pmo student1 Last activity on 9/12/2022 4:31:59 PM by Mark Sayers

Turned on Modern Authentication in AzureAD, sign in logs still showing email monitors using Basic Authentication

Hello,
I followed the instructions here:
https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=105410
I set the callback URL, got the Secret and Value ID through the Applications in AzureAD.
Was there another s...
2 Answers
Azhar Alsaady Last activity on 9/12/2022 2:33:19 PM by Azhar Alsaady

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