IVY chatbot - Zoom Contact Center - javascript file in script tags
Hello TDX,
I have in the past asked about running a .js file within a script tag to launch Zoom Contact Center from client portal for live support calls. However, I was told that running the .js file within a script tag is not allowed.
To my main question.
If a chatbot like say IVY was integrated into TDX, would a .js file within a script tag launched from IVY still be disallowed? I would think it would run from their system.
For reference I added the product enhancement request Incident number and link to question discussing this a separated time with TDX.
Thank you for all your help with this. We are really trying to get this to work.
Incident: 24045471
https://solutions.teamdynamix.com/TDClient/1965/Portal/Questions/Details/127698
Answer (1)
Hi Michael,
Actually Ivy (per this KB https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=48230 ) is a chatbot/script that we have allowed to work by default as we specifically have made allowances for their script.
You can see the default script sources in TDAdmin > Organization Settings > HTML Content Allowlists > Script Sources and the Ivy source is listed already.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
Sorry if I was not clear. What I meant was IVY has the ability to serve as a launching pad for Zoom Contact Center. A button can be provide by the chatbot. Zoom Contact Center isn't allow to launch directly from TDX, but can it launch from IVY chatbot on TDX client portal? - Michael Rodriguez Thu 4/25/24 10:12 AM